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Technical Support:Adecco Personnel LimitedJob description:Technical Support - Engineering
Technical SupportLocation ChristchurchCanterbury Job type Full Time Salary 55,000 to 60,000 Category Engineering > IT & Telecommunications » Proudly 100% New Zealand owned and operated » Stable business growth » Great opportunity for career growth About us: Our client is proudly 100% New Zealand owned and operated and is a leading provider of GPS & Fleet technology and telematics solutions for the fleet tracking industry. Our client is specifically designed to help Kiwi businesses manage their teams, vehicles and assets while they're on the move. Their mission is to deliver the highest quality products and services to customers and help them optimise their operations. their team is dedicated to customer success and committed to providing the best possible support experience. About the Role: Are you a tech-savvy problem solver looking for an exciting opportunity to join a dynamic and fast-paced team? We're seeking a Technical Support professional to join our Customer Success team in Christchurch. As a key member of our team, you'll be on the front lines of ensuring customer satisfaction by providing exceptional technical support and resolving any issues our customers may encounter. You'll have the chance to immerse yourself in the fascinating world of GPS technology and telematics, while gaining valuable experience in a dynamic environment that encourages growth and development. With access to extensive training and mentorship, you'll have the opportunity to expand your skills and knowledge, learn from experienced professionals, and develop your communication and problem-solving skills by working directly with our valued customers. If you're a proactive and enthusiastic team player with a passion for technology and customer service, we want to hear from you. Key Responsibilities: » Provide technical support to customers » Respond to customer inquiries and resolve technical issues in a timely manner » Assist in diagnosing and solving technical issues with all of our stakeholders, including installers, hardware manufacturers, software engineers, telcos etc. » Input customer data and notes accurately and timely » Manage customer escalations professionally and focus on solutions » Collaborate with all teams to ensure customer satisfaction » Stay up-to-date with the latest products and services » Continuously improve your technical and customer service skills Requirements: » Customer or technical support/service experience preferable, but not essential » Excellent verbal and written communication skills » Ability to multitask, prioritise, and work in a fast-paced environment » Proven problem-solving and solution-focused skills » Experience, qualifications with information technology systems, hardware, software, web, electronics and electrical. » Experience with CRM systems and processes (preferred) What we offer: » Opportunity to learn about GPS technology and telematics » Dynamic and fast-paced work environment » Competitive salary and benefits package » Chance to work in a customer-focused team » Suitable for a graduate to start your career path off in customer success, technical support, hardware and software development. » Great workplace culture and team environment. If you are interested in pursuing this role as your next career opportunity, please click 'APPLY' now. In the meantime, if you have any questions or would like to schedule a further discussion, please feel free to email Leo at E-Mail: lliu@adecco.co.nz. We are excited to hear from you! Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group is an Equal Opportunities Employer. share Go Back Apply Now Apply with Adecco Save for later Reference number 200111808_168177262603188 Contact Details Leo Liu Date Posted 18/04/2023 9:04:00 AM Skills:
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