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Customer practice Representative – Hamilton:ACC_hainesJob description:Job DescriptionStart date: 3 May 2021.Permanent and fixed-term – November 2021 opportunities » Customer Service and managing inbound queries from our customers » Use your skills and passion for working with customers to make a difference » Permanent and fixed-term opportunitiesuntil 30th June 2021 in both Dunedin and Hamilton Behind every great Leader is a great team! Our Leader won the 2020, CCNNZ National Contact Centre Manager of the Year! Come join us and be the helping hand our customers need. We’re the ones people call and have a friendly chat with, we tell people it’s okay to ask for help while they recover – we provide them with reassurance. ACC’s vision is to create a unique partnership with every New Zealander, improving their quality of life by minimising the incidence and impact of injury. ACC is shifting the ways we work with our clients to deliver significant support and guidance to over two million people recovering from accident or injury each year. We have many different functions across the organisation with everyone having a common goal – to help the people of New Zealand. As a Customer practice Representative, you will have a real passion and motivation to deliver exceptional customer service for every customer you deal with. You’ll be part of a great team who really want you to be the best you can be, and you’ll be making a real difference to the lives of the customers that you interact with each day. What We are seeking for from you to be prosperous in this function: » Customer Service practice – you will be confident in being the first point of contact and providing top quality service with every interaction » Have a real love of problem solving – as each interaction with our customers can be slightly different you will have to use your expertise to really think outside the box to get the best outcome for the customer » Excellent Communication Skills – you will be confident communicating with people from all different walks of life, and if you speak another language even better » A can-do attitude – if you are someone who is always striving to be the best they can be, has a high work ethic and wants a career at ACC then this is the perfect function for you Working at ACC We know that a diverse and inclusive team helps us meet the needs of our customers, and we welcome applications from people of every ethnicity, national origin, gender orientation, gender identity, gender expression, age, and/or status as an individual with a discapability. It’s important to us that people bring their whole selves to work. To support an inclusive workplace we have the following: » Employee networks:ACC’s M?ori Strategy, Wh?ia te Tika » Pride@ACC » capability@ACC » Women’s Network » Cross-Cultural Network » The Mind Network » Development opportunities in te reo M?ori me ng? tikanga » Advocates in the discapability sector » Diversity and Inclusion Approach » Support M?ori by partnering with iwi and other M?ori entities The indicative starting income for this function will be $47,150 and then additional to this we also provide ACC’s 9% superannuation contribution. The hours are 40 hours per week, Monday to Friday between the hours of 7am to 7pm – flexibility may be required. How to submit the application:Applications will run through toWednesday, 24 March 2021.Applications will only be accepted when submitted through our Career Website .If you encounter accessibility issues when submitting your application, or if you have any questions about the function please emailhope.robinson@acc.co.nzSkills:
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