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Offer: Workforce Planner – Dunedin or Hamilton:ACC_hainesJob description:Job Description» Develop and maintain best practice workforce planning processes and procedures» Join a vibrant, supportive team of dedicated professionals providing an environment of trust, guidance and continuous improvement » Permanent position, starting income ~$78,468 + 9% superannuation ACC’s vision is to create a unique partnership with every New Zealander, improving their quality of life by minimising the incidence and impact of injury. Join us – an organisation that grew out of bold thinking and has an enduring commitment to care for others at work, home and play. Our contact centre provides critical support to our clients in their recovery, we are growing, and are looking for an practiced Workforce Planner to come and join us. What can I expect? As a Workforce Planner, you will provide skills in call analysis, and design, development and continuous improvement to resourcing, workforce management, call handling & monitoring strategies. You will be responsible for ensuring the best assignment of resources and employees using scheduling tools and you will be able to manage various staffing options effectively. A proficiency in recruitment forecasting located on attrition insights and analysis is an essential part of this function. How will I know if I am appropriate? To be prosperous in this position, we would expect that you will have significant Workforce Planning practice and know-how, preferably gained within a multi-skilled, multi-channel Contact Centre environment. You will also have a thorough knowledge of and will have worked with workforce management tools such as Genesys and Verint and will have a working knowledge of rostering methodologies. Producing reports on operational performance located on actual data and trends will be an area of strength and you will be practiced in providing planning advice. Technical strengths aside, you will have a proven capability to influence and negotiate and will thrive on the opportunity to work collaboratively, maximising results and making improvements. You will have a delivery focussed approach and will keep the customer practice at the heart of what you do. What’s in Information technology for me? You’ll will be working with an inclusive and collaborative team with a focus to provide great customer service. We not only provide competitive remuneration but also actively support your development. The indicative starting income for this function is $78,468. We also offer an attractive 9% superannuation contribution additional to your income which will bring the total starting package to $85,530. At ACC, we recognise that diversity, inclusion and accessibility is important to our business. We have committed to upholding our responsibilities as a Crown entity to Te Tiriti o Waitangi. ACC’s M?ori Strategy – Wh?ia te tika (Pursue what is right) is the vehicle by which we deliver our treaty obligations and is ACC’s commitment to knowledge and responding to wh?nau-centred needs, expectations, and aspirations for all whanau, hap?, iwi, and h?pori M?ori. How do I apply? Applications close on Monday, 3 May 2021 and will only be accepted when formally submitted through our ACC career website. Should you have any issues applying please email kimberley.buchanan@acc.co.nz How to submit the application:https://careers.acc.co.nz/jobs/workforce-planner-dunedin-or-ha milton-2127 Applications close on Monday, 3 May 2021 and will only be accepted when formally submitted through our ACC career website. Should you have any issues applying please emailkimberley.buchanan@acc.co.nzSkills:
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