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Recovery adjunct – Hamilton:ACC_hainesJob description:Job Description» Provide excellent customer service to our injured clients» Make a difference to our clients’ lives as they work towards their recovery » Join an agile environment where no two days are the same! » Starting income of $58,807 + 9% superannuation As a Recovery adjunct, you will proactively engage with our clients and support them through their recovery, using your excellent customer service expertise. You will have no problem engaging with clients regularly via phone and email, and be confident delivering exceptional service with every conversation. You will guide them to plan their rehabilitation, including any treatment and supports, and ensure they understand how we can help. You will be part of a team with shared responsibility for case management of a pool of customers. You will answer client queries and be allocated tasks to deliver the best next action for our clients. You will be working as a part of a supportive team who will help you lgain and grow in this function. What We are seeking for: » practice in managing client emails and phone queries – you will be someone who enjoys being on the phone and have an excellent phone manner » Great communications expertise – relate to a variety of people and simplify complex information » An capability to work flexibly in an agile environment where no two days are the same, quickly changing your focus as the need arises » Comfortable working in a fast-paced environment that is focused on continuously improving » capability to make great decisions which will help minimise the impact of injury and support our clients return to independence » capability to follow workflows and processes » Excellent computer and software expertise » Case Management practice and expertise of the health sector and rehabilitation would be advantageous Working at ACC We know that a diverse and inclusive team helps us meet the needs of our customers, and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with a discapability or who have additional mental health needs. Information technology is important to us that people are free to be themselves at work. Here are some ways we encourage that: » Employee networks to support our colleagues from diverse backgrounds » The option to explore flexible working that suits your needs and ours » Development opportunities in te reo M?ori me ng? tikanga The indicative base income sits at $58,807 and then additional to this we also provide ACC’s 9% superannuation contribution. The hours are 40 hours per week, Monday to Friday between the hours of 8am to 6pm flexibility may be required. How to submit the application:Applications close atmidnight on Tuesday, 13 July 2021. Applications will only be accepted when submitted through our career website.If you encounter accessibility issues when submitting your application, or if you have any questions about the function please email hope.robinson@acc.co.nzSkills:
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