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Job Offer: Technical Support Analyst:Ministry of Social DevelopmentJob description:Job DescriptionAbout usThe Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent. We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, wh?nau and communities. As a Te Tiriti o Waitangi partner we are committed to supporting and enabling M?ori, wh?nau, hap?, Iwi and communities to realise their own potential and aspirations. Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are. Technical Support Analystlocated in Ellerslie, AucklandThe opportunity Within our Information technology Customer Services team, we have a permanent opportunity for a Technical Support Analyst to join our team located in Ellerslie, Auckland. Within this function, you will deliver exemplary customer service using current tools, standards, and practices. Be a technology advocate, keeping up to date of the changing world of personal computing technology, and using that information to provide better support and consulting services. In addition to this you will » Take ownership of incidents and work requests to ensure the best possible outcome for the customer » Build strong professional relationships with the team’s customers assuring that the customer knows that their incident or request is being progressed. Not letting go until the customer has an appropriate resolution We are seeking for someone who has » Excellent communications expertise with demonstrated customer focus » Good knowledge of existing Information technology systems and how effective user support operates e.g.: Windows 7, MS Office 2010, Active Directory, MS Exchange, Symantec Management Suite » Thorough knowledge of mobile, wireless, desk-top and telephony technologies. e.g.: Airwatch, MDM, iOS, Cisco AnyConnect » Our team’s focus is on the customer so you will have a proactive ‘can-do’ attitude and be someone who can deliver solutions to problems within a timely manner » Takes ownership for your workload with a focus on delivering prosperous results to customers If this sounds like you, apply now! Position Descriptionhttps://www.msd.govt.nz/hr/documents/position-descriptions/dce -people-and-capcapability/information-technology/technical-support-analyst-p d-jun-21.docxincome range: $59,400.00 – $72,600.00Closing date:Tuesday the 7th February2023Joining us Joining MSD means being part of a wh?nau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with M?ori, Hap?, Iwi and communities to realise their own potential and aspirations. If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process. MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the function is identified as requiring vaccination at the time. How to submit the application:To apply, clickHERE to upload your CV, cover letter and complete the online application form.Note: Your cover letter will be a key part of our assessment process, so please highlight how your practice relates to the key responsibilitieslisted in the position description.All applications must be made online. If this is not possible or if you have any queries, Contact Us by us atjobs@msd.govt.nz Internal MSD Employees - please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.Skills:
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