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Offer: customer services / dispatch team lead:Job description:job detailsposted. Tuesday, 13 April 2021 location . te rapa park, waikato specialism . call centre & customer service job type . permanent working hours . Full-Time reference number . 90M0444515_1618344046 contact . samsara cawley, randstad apply now .seek-apply-btn { display: block; width: 260px; height: 48px; line-height: 45px; background: #e60278; color: #fff; border-radius: 4px; box-shadow: 0 1px 2px 0 rgba(64,64,64,0.5); font-size: 18px; text-align: center; text-decoration: none; font-family: Helvetica, Arial; } .seek-apply-btn:hover { background: #fd0585; box-shadow: 0 1px 2px 0 rgba(64,64,64,0.4); } .seek-apply-btn:active { background: #cd026b; box-shadow: 0 1px 2px 0 rgba(64,64,64,0.7); } .seek-apply-btn__image { display: inline-block; height: 30px; width: 75px; margin: -1px 0 0 9px; vertical-align: middle; background: url(/Images/System/seek/seek-apply-with-logo.svg) no-repeat; background-size: 100% 100%; } a.seek-apply-btn:link, a.seek-apply-btn:visited, a.seek-apply-btn:active { color: white; } Apply with job description» Permanent, full-time function starting ASAP» Corporate benefits and discounts » Career growth opportunities We have a great opportunity for an practiced Customer Service Team Leader , located in Te Rapa Hamilton. this function is starting ASAP and will have two direct reports working within the Customer Service/ Dispatch team. this function is operating in the construction and concreting industry and is an opportunity to grow within a renowned established corporate organization. The function: » Offering continuing support to direct reports » Provide excellent customer care through sharing product information, proactively follow-up, and sales support » superviseing the dispatch/ logistics function by coordinating the process for the product to get to the customers » Manage escalated calls, complaints, and technical customer queries in a calm, professional manner » Help manage the achievement of sales, growth, and customer retention strategies To be prosperous in function: » Sound practice in customer services ideally in a call center or manufacturing/ Logistics environments » Solid leadership abilities and influencing expertise, Team Leader practice is preferred » Resilient and a positive, natural leader who can keep calm under pressure » Adaptive and flexible nature in a changing environment » An capability to utilise sound judgement to manage difficult customer situations and solicit feedback to improve service. Apply today! Send your CV to samsara.cawley@randstad.co.nz , call the office on 0800800204 for a confidential conversation or hit the apply. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. expertiseCustomer Service, Call Center, Dispatch, Team Leader, Customer Service Team Leader, Inventory, Inboundeducational requirementsBachelor DegreeSkills:
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