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Offer: Mental Health and Addictions Professional:HainesAttractJob description:Job Description» Frontline support function with shift and clinical leadership abilities opportunities» No two shifts are the same in this diverse function which covers a variety of both Mental Health and Addiction Services support » Supportive team culture » On-going learning and development opportunities, coaching and quality reviews » External supervision provided and registration paid for Help provide 24/7 support to New Zealanders across a range of essential services as part of the National Telehealth service. You will also do the following: » Provide essential support to a wide variety of Service Users across Aotearoa » Work in the house or office-located function from either Auckland, Wellington, Christchurch » Shift focus on over night shifts (10pm – 7am) plus some afternoon and evenings » Competitive hourly rate plus penal rates for overnight and weekend work About the function – Atu mo te mahi The Mental Health and Addictions Professional function is both dynamic and diverse and will see you working as a part of a collaborative 24/7 shift team, supporting a range of essential services as part of the National Telehealth Service. These critical services use core counselling expertise to support people around relationships, alcohol and other drugs, depression and mental health issues, suicide and self-harm and problem gambling. More specifically your function will involve the following: » Brief Mental Health and Addictions support, including assessments, interventions, support planning, advice, referrals, risk identification and crisis management, respecting backgrounds and cultural needs » Communicating with Service Users via phone, email, SMS and online chat » Working with frequent and complex callers » Supporting staff with de-briefs » Undertaking shift supervision tasks on a weekly roster, and having oversight of the services and call flows » Providing coaching and support to all MHA staff as requested » Accurately recording client information using various Information technology systems » Participating in continuous improvement of quality and service developments, always ensuring ethical service delivery About you – Pehea koe: » Diploma level 7, Bachelor’s Degree or higher in significant field e.g., counselling, addictions, psychology, psychotherapy, social work » Two years plus practice working in a Mental Health or Addictions function » Full registration with a significant professional body (DAPANZ, NZAC etc) Your personal attributes: » Strong counselling expertise and an capability to use sound judgement » Excellent listening and communication expertise, including an capability to quickly build rapport » The confidence to work with new technology, tools, and resources » The capability to remain calm and composed when supporting people around suicide and other risk » Can handle shifts with high service demand » Reliable and detail focused, follows guidelines and set procedures » Cultural and interpersonal sensitivity and consciousness » capability to implement self-care, use supervision and other strategies to support resilience About us – Ko wai hoki Whakarongorau Aotearoa (formerly Homecare Medical) are privileged to provide the people of Aotearoa New Zealand with professional, quality advice, support, and information across a range of health and mental health services. We do this 24 hours a day, seven days a week across seven digital channels to virtually support kiwis to stay well and connect them seamlessly with care when they need it. We manage inbound and outbound call centres in Auckland, Wellington, and Christchurch as well as remote teams across the country. Our values – ? T?tou Uara Our ambition is to virtually support people of Aotearoa New Zealand. Our values underpin all we do, and how we do it: » Do the right thing – Mahia te mea tika » Motivated by quality – Hihiri e te kounga » Passion for better – Ng?kau nui ki te pai ake » Shoulder to Shoulder – Pokohiwi ki Pokohiwi As a part of our well-respected national organisation, you will be supported with on-going learning and development programmes, opportunities to apply for permanent or leadership abilities functions and coaching from a expertiseable, supportive leadership abilities team. How to submit the application:APPLY NOW -https://careers.homecaremedical.co.nz/jobs/1372102-mental-health-and-addic tions-professionalSkills:
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