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Job Opportunity: Service and Support Advisor – Triage:University of CanterburyJob description:Job Description»Use your excellent customer service expertise to improve the health of Kiwis»Varied work where you use your critical thinking and judgement »continuing learning, guidance, and coaching About the function – Atu mo te mahi As a Service and Support Advisor-Triage (SASA-T), you’ll be the first point of contact to ensure all inbound calls are answered efficiently and effectively. These calls could be Out of Hours medical services or the 0800 Healthline service. This varied function involves responding to non-clinical questions, directing people towards local services, carrying out medical reception tasks and passing on the more severe calls to our clinical staff. This service operates 24/7 and your shifts will be rostered. You will need to be available to work one evening per week and two weekend shifts per fortnight. About you – Pehea koe » Current student of a Health Science Qualification: (fifth year MBChB and above, final year nursing student or final year paramedicine student) » Current technical expertise with various applications such as MS Office, Excel, Word and Outlook » Acute health assessment training is preferred » Customer service practice and a strong customer service ethic » The capability to speak different languages would be advantageous » Comfortable working in a fast paced, high stress environment About us – Ko wai hoki We are privileged to provide the people of Aotearoa New Zealand with professional, quality advice, support and information across a range of health and mental health services. We do this 24 hours a day, seven days a week across seven digital channels. Our Values – ? T?tou Uara Our ambition is to virtually support people of Aotearoa New Zealand to stay well and connect them seamlessly with care when they need it. Our values underpin all we do, and how we do it: » Do the right thing – Mahia te mea tika » Motivated by quality – Hihiri e te kounga » Passion for better – Ng?kau nui ki te pai ake » Shoulder to Shoulder – Pokohiwi ki Pokohiwi If the idea of a function where you can positively impact the lives and well-being of your fellow New Zealanders appeals, we’d love to hear from you! How to submit the application:Apply here:https://careers.homecaremedical.co.nz/jobs/1134777-service-and-support -advisor-triage-fixed-termSkills:
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