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Job Offer: Service Coordinator – National Bowel Screening Programme:HainesAttractJob description:Job Description»Wellington Call Centre located»Permanent position »Competitive market income Are you interested in supporting a national health screening programme? We require Service Coordinators to join our team to provide telephone and data entry support to people across Aotearoa. Some responsibilities of the function: » Contact members of the M?ori, Pasifika and high deprivation community who have been invited by the Ministry of Health to complete a Bowel Screening kit » Take incoming and make outgoing calls to our service users » Ensure that service users have received test kits and have the support that they need » Answer questions service users may have and encourage them to participate in the programme this function requires someone who has the following: »The capability to conversefluentlyeither in Te Reo Maori, Korean, Tongan or Samoan » Cultural knowledge and capability to connect with people over the telephone » A sense of humour, energy, and resiliency » Positive attitude, flexible approach and capability to multitask » Confidence in making and taking calls » The technical capability to use a National screening database » Proven capability to follow procedures and processes » Passion for customer service excellence » capability to analyse information before communicating this to a participant on the telephone » Attention to detail, able to write clearly and concisely » Quick and alert mind, with the capability to adapt » Commitment to quality You will be expected to work Monday to Friday (8pm – 6pm rostered). We also work an occasional Saturday (penal rates apply) The position is located at our Wellington Call Centre. Why is Bowel Screening Important? Every year, more than 3000 New Zealanders are diagnosed with bowel cancer and more than 1200 die from it. M?ori is more likely than non-M?ori to die from bowel cancer, partly because M?ori are more likely to be diagnosed with bowel cancer at an advanced stage when Information technology is more difficult to treat. This free National Bowel Screening Programme aims to save lives by detecting bowel cancer at an early stage when Information technology can often be prosperously treated and has a focus on initiatives that drive equitable participation for all population groups. How does Bowel Screening save lives? International evidence shows that bowel screening programmes can save lives through early diagnosis and treatment of bowel cancer. There may be no warning signs that bowel cancer is developing. Where cancers are diagnosed through services that treat people who already have symptoms of bowel cancer, only about 40% are found at an early stage. Bowel Screening has health, social and economic benefits. Early identification and treatment result in better results for those with bowel cancer and lower treatment costs compared to the cost of treating more advanced cancers. A bowel screening programme that has equal screening and follow-up rates for M?ori and non-M?ori could reduce inequities through early diagnosis and treatment. The National Bowel Screening Programme has a focus on driving initiatives that support equitable participation for all population groups. How to submit the application:Apply here: https://careers.homecaremedical.co.nz/jobs/1201910-service-coordinator-nati onal-bowel-screening-programme/applications/new?source=trademeSkills:
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