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Collections agent – Wellington:ACC_hainesJob description:Job Description» Join an organisation that supports and develops your career» Full-time opportunities available » Flexible work in the house up to three days per week » Wellington location Here at ACC, we strive to improve lives every day, both for our customers and our employees. For our customers, through manaakitanga, we support their wellbeing. It’s what drives the things we do, to enable everyone in Aotearoa the freedom to live their lives knowing that if they need us, we’ll be there. As a Collections agent, you will be responsible for managing high-volume of calls and emails to assist customers requiring support with payments of outstanding ACC Levies. You will be comfortable working in a fast-paced, data-driven environment. Ensuring our customers understand their invoices and commitment to payments is key. Attention to detail is crucial as you may have to discuss multiple aspects of the debt, educating our customers to help understand the benefit of ACC and what they are contributing towards. It’s essential you have great customer service expertise and a confident telephone manner. What We are seeking for from you to be prosperous in this function: » Customer service practice » Comfortable working at a fast pace with high volumes » Great communication expertise (verbal and written) and an eye for detail » Comfortable working with technology » Strong data entry expertise » Drive to succeed in all aspects of your function You will be supported by a valuable friendly team and a great manager who will coach and develop you, this is a function where your career growth can soar. The Indicative starting income for this function is $52,000. This is exclusive of ACC’s 9% superannuation contribution which would bring the total starting package to $56,680. The core work hours are 40 hours per week, Monday to Friday between 8am and 6pm. The function is Wellington located. prosperous candidates will join an organisation that supports and develops your career. We know that a diverse and inclusive team helps us meet the needs of our customer, and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with a discapability or who have additional mental health needs. It is important to us that people are free to be themselves at work. Here are some ways we encourage that: » Employee networks to support our colleagues from diverse backgrounds » The option to explore flexible working that suits your needs and ours » Development opportunities in te reo Maori me nga tikanga How to submit the application:Applications will run through to Wednesday, 1 March 2023.Please ensure you attach your cover letter telling us why you would be a great fit and what strengths you would bring to the function.Applications will only be accepted when formally submitted through our ACC career website. If you encounter accessibility issues when submitting your application, or if you have any questions about the function, please email nadine.o'donnell@acc.co.nzTo apply for this function please follow this link:https://tinyurl.com/3pd299uuSkills:
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