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Offer: Front of House Manager:Job description:Job detailsOrganisation Isaac Theatre Royal Closes 10 Jun 2022 Posted on 13 May 2022 Region Canterbury Work type Casual employment Work classification Other ShareAbout UsThe Isaac Theatre Royal is the spiritual heart of Canterbury's art scene. Information technology is an iconic theatrical venue that creates unforgettable practices for artists, promoters, stakeholders, staff and audiences alike. The ITR represents the Christchurch spirit and plays an important part in its future. Our vision is to develop live entertainment opportunities for the local community and to host world class theatrical events. The function The Front of House Manager function is key in retaining excellent relationships with clients, patrons, and contractors, to continue to deliver unforgettable practices which the Isaac Theatre Royal prides itself on. Reporting to the Event Manager, the FOH Manager is responsible for managing the front of house operations for events at the ITR. This includes; managing staff - floor managers and ushers. Managing contractors - security, medical providers, merchandising and ticketing staff. Liaising with duty bar managers and bar staff as well as the venue technicians on duty. Communicating effectively with the designated client representatives as well to ensure the event runs smoothly. They will also be responsible for completing preshow checks, post event reports and performing an important function in the venue's safety protocols which includes undertaking the function of Chief Fire Warden. Minimum qualifications and practice include; » 12 months practice in a comparative function » Customer service practice in a leadership abilities position » Strong leadership abilities within a team » Clear communication and organisational expertise » Strong reporting and problem-solving expertise. Must be readily available and open to weekend work and out of office hours. Purpose of function To be responsible for all matters concerning Front of House (FOH) before, during and after performances/events within the Theatre. tasks » Fire Warden responsibility during any event at the theatre » Care and supervision of the public before, during and after performances/events to ensure their comfort, enjoyment and safety. » Ensuring safe evacuation of the entire FOH area in the event of an emergency. » Holding pre-show FOH staff briefing sessions ensuring all FOH staff are well informed of show details, Health and Safety responsibilities and allocation of staff to their specific areas taking care always that staff unable to use the evacuation chair are to be allocated in the stalls only. » Supervising all FOH staff when on duty. » Liaison with Promoters regarding FOH matters. » Liaison with external representatives i.e. Show Support, Red Badge Security, Ticketek and briefing them of requirements for the performance/event. » Arranging with Management and/or training for new staff to ensure Health and Safety and Fire Regulations are enforced. » Visual inspection of the Theatre on all three levels before each performance to ensure compliance with prescribed safety procedures and completing show pre-check form in conjunction with Venue Technician. » Ensuring all staff are aware of any patrons with accessibility needs so that necessary checks are covered » Ensuring all monies collected from the bars are locked in Theatre safes. » Ensuring all theatre safes are locked at all times » Opening and closing the Theatre before and after each performance. » Completing Event Reports using Donesafe. » Keeping Theatre Management fully informed on any FOH issues that arise in maintenance via Donesafe Reports. » Handling any staffing issues as they arise. If unable to resolve, FOH Manager should escalate the issue to the Event Manager. » FOH Manager should ensure all staff are carrying out their tasks to a high standard. » FOH Manager to ensure the appearance of all staff members are to the expected standard, and speak to the staff member concerned if not. LINE OF RESPONSIBILTY » Event Manager » Theatre Management » Head of Production & Operations How to submit the application: If you feel you are the right person for this casual position, we would love to hear from you as soon as possible. Please send your CV along with a cover letter, outlining which function you are applying for and your suitcapability for the function to;admin@itr.co.nz. Please note: This listing will close once appropriate candidates are found. Skills:
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