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Claims agent – Payments – Dunedin:ACC_hainesJob description:Job Description» Great entry level opportunity» Permanent opportunity ACC has been improving the lives of New Zealanders since 1974. With ACC, you’ll be supporting people in Aotearoa to stay safe by minimising the incidence and impact of injury, as well as helping them recover from injury if an accident does happen. Join us – an organisation that grew out of bold thinking and has an enduring commitment to care for others at work, home and play. Within the Dunedin Payments team our main responsibility is to process payments in a timely manner to ensure our customer’s payments are processed as quickly and as smoothly as possible. We achieve all this by putting the customer first and this reflects the exciting time we’re entering. Your day to day responsibilities will include authorising and processing manual and electronic payments as well as managing customer enquires via email or over the phone. Other tasks will include following up and assessing information, entering and updating invoices into the system as well as other administrative tasks as required. A large part of this function is data entry, so you will be a bit of a whiz on the keyboard with an eagle eye for detail to ensure we get things right for our customer. What We are seeking for You will have a great customer service ethic, you will need to be able to self-manage your workload, so time management and prioritising is something that comes as second nature to you. You will also need to demonstrate the below expertise and practice: » Excellent communication expertise (written and verbal) » Strong data processing practice » Solid problem-solving capability » Computer literate » Great team player and willing to engage Some of the keys things to note is our business hours are 8am to 6pm, Monday to Friday, you will need to be available for our customers during these hours. The income for this function will be $42,861. This is exclusive of ACC’s 9% superannuation contribution which would bring the total starting package to $46,718. This is great team, we are a friendly, committed and hardworking. We support one another in creating the best practice for our customers and each other and are passionate about wanting to make the right decision at the right time, in the right way. Working at ACC We know that a diverse and inclusive team helps us meet the needs of our customers, and we welcome applications from people of every ethnicity, national origin, gender orientation, gender identity, gender expression, age, and/or status as an individual with a discapability. It’s important to us that people bring their whole selves to work. To support an inclusive workplace, we have: » Employee networks: » Pride@ACC » capability@ACC » Women’s Network » Cross-Cultural Network » The Mind Network » ACC’s Maori Strategy, Whaia te Tika » Development opportunities in te reo Maori me nga tikanga » Advocates in the discapability sector » Diversity and Inclusion Approach » Support Maori by partnering with iwi and other Maori entities. Applications will run through to Wednesday, 24 March 2021 but please note that if an ideal candidate is found during this time we will move forward with screening and interviewing sooner. Applications can only be accepted when submitted through our ACC Career Website. If you encounter accessibility issues when submitting your application, or if you have any questions about the function please email Hope.Robinson@acc.co.nz Position description https://expressonline.haineslink.co.nz/pdfs/678103_Other.pdf How to submit the application:Applications will run through to Wednesday, 24 March 2021 but please note that if an ideal candidate is found during this time we will move forward with screening and interviewing sooner.Applications can only be accepted when submitted through our ACC Career Website. If you encounter accessibility issues when submitting your application, or if you have any questions about the function please email Hope.Robinson@acc.co.nzSkills:
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