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21/503 Life and Identity Services agent:Department of Internal Affairs - Te Tari TaiwhenuaJob description:Job Description21/503 Life and Identity Services agentType: Multiple permanent and 1x six month fixed term and 1x 12 month fixed termHours: Full time Job location: Auckland Business Group : Services and Access/ Operations Branch: K?wai Ki te Iwi /Service Delivery & Operations income: $47,594 – $64,391 Te Tari Taiwhenua – Department of Internal Affairs makes a real difference to the lives of New Zealanders – and our Life and Identity Services agents make this happen. Life and Identity Services agents cover a broad range of tasks that are critical to providing our customers with seamless service and a great practice across our Passport, Citizenship and Births, Deaths and Marriages services. Whether Information technology is at the frontline - engaging directly with customers by phone, email or at our counter sites, or by completing the important assessments and advice required to deliver our services - LISOs make a big contribution to the positive reputation of K?wai Ki te Iwi - our Service Delivery and Operations branch. We are pursuing several motivated and engaged people to join our team located in Auckland. Some of the positions may be rostered an 8-hour shift between the hours of 8am - 7pm Monday to Friday. To be prosperous in this function you will be service delivery orientated – willing to lgain and understand the unique needs of our customers and provide the advice and service. You will have proven you are able to consistently meet high standards of accuracy and timeliness and are able to follow operating policies and procedures when accessing and making decisions on customer requests and applications. With your strong customer focus, you will champion the needs of our customers, identifying opportunities to improve both our services and access to them. You will be comfortable supporting and assisting our customers to transact in a digital environment as more and more services become available online. Te Tari Taiwhenua is committed to be a high performing organisation and a great place to work and provides opportunity for our people to practice genuine job satisfaction and contribute to making New Zealand better for New Zealanders. We are an equal opportunity employer that recognise a diverse and inclusive workforce contributes to better results for New Zealand and are committed to creating a workplace where all employees have equal access. Please indicate on your cover letter your preference on whether you would like to be considered for the fixed term position, full time position or both. To lgain more about the diverse, important mahi we do at Te Tari Taiwhenua and see why we’re a great place to work,click here. We work to make New Zealand better for New Zealanders through our four outcome areas: » People can easily access the services and information they need » Iwi, hap? and communities across New Zealand are safe, resilient and thriving » People’s sense of belonging and collective memory builds an inclusive New Zealand » New Zealand is a well-functioning democracy across central and local government Applications close:5pm, Friday 13 August 2021 For more information Contact Us by:Charlotte Stanley at charlotte.stanley@dia.govt.nz Listing descriptionTo review the full job description, pleaseclick here. If you are unable to follow the link, please review the full job description on our careers website. How to submit the application:Please apply for this vacancy through our DIA careers page.Skills:
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