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Customer practice Representative – Dunedin:ACC_hainesJob description:Job Description» Put your awesome communication skills to good use» Become one of our customer champions » Permanent and fixed-term opportunities, $47,150 and 9% Superannuation Contribution Nau mai, haere mai! ACC is seeking new Customer practice Representatives to join our Dunedin team. As a Customer practice Representative you will be the helping hand our customers need. We’re the team people call and have a friendly chat with, we let people know it’s okay to ask for help while they recover from accidents or injuries and we provide them with reassurance. We welcome applications from people of every ethnicity, national origin, gender expression, age, and people with disabilities. It’s important to us that people bring their whole selves to work. Being yourself, you will be able to demonstrate the following: » Provide excellent customer service through inbound calls and emails » Use your skills and passion for working with people to make a difference » Make complicated situations for our customers, simple and painless To be prosperous in the function, We are seeking for: » customer service practice – you will be confident in being the first point of contact and delivering exceptional service with every conversation » have a real love of problem solving – each contact with our customers can be slightly different and you will have to use your expertise to really think outside the box to get the best outcome for the customer » excellent communication skills – you will be confident communicating with people from all different walks of life » a can-do attitude – if you are someone who is always striving to be the best they can be, has a high work ethic and wants a career at ACC then this is the perfect function for you » if you speak Te Reo Maori or another language, this will be a bonus. Come and work in an environment where our Contact Centre won the 2020, CCNNZ National Contact Centre Manager of the Year! Do you want to know what our team say about working with us? “The working environment and inclusivity that is present each day I love it! I can reassure people of the help we can give and clarify assistance for them when they have been misinformed. I like that every day is different and I am constantly learning.” “Every day is different, every day is compensateING! We are people helping people in what can be the most vulnerable time of their life.” “I enjoy the work environment and the great family feeling, and constantly changing and evolving. I love that I can help people every day, even if Information technology is only in a small way, and sometimes in a big way, I like that I am making a difference in a person’s life” As a Customer practice Representative, you will have a real passion and motivation to deliver exceptional customer service for every customer you deal with. You’ll be part of a great team who really want you to be the best you can be, and you’ll be making a real difference to the lives of the customers that you interact with each day. The indicative starting income for this function will be $47,150 and then additional to this we also provide ACC’s 9% superannuation contribution. The hours are 40 hours per week, Monday to Friday between the hours of 7am to 7pm – flexibility may be required. How to submit the application:Applications will only be accepted when submitted through our career website. If you encounter accessibility issues when submitting your application, or if you have any questions about thefunctionplease email hope.robinson@acc.co.nz prosperous candidates must be able to start on 2nd AugustSkills:
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