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Job Offer: Matanga Whakahaere | Operations Specialist (Desktop Engineer):Stats NZJob description:Job DescriptionMatanga Whakahaere | Operations Specialist (Desktop Engineer)M?u | For youTatauranga Aotearoa Stats NZ are dedicated to diversity, equity, inclusion, health and wellbeing. We welcome every gender, ethnicity, capability, religion, age and background and encourage people to be their authentic selves. » Bring your creativity, passion, innovation and ideas » Flexible by default, balance life and work commitments » Develop and grow your career (coaching, training, study support, secondments) » Contribute to significant work that makes a difference to all people in Aotearoa » 3 extra annual leave days (taken during Christmas office closure), see careers site for other benefits and networks » City located office that cater to a variety of working styles and needs Te t?nga | The function this function is permanent and located in Auckland. Reporting to the Manager Technology Services Operations, you will be part of the wider support services team. Your focus will be ensuring all Information technology services and components meet their operational targets and requirements. You will also be involved in resolving second level support escalations from the Service Desk, clients and other Information technology teams. You’ll also be required to contribute to the improvement of team processes and documentation. We are seeking for a passionate, customer focused Desktop Engineer to provide onsite desktop support.Your responsibilities will include responding and resolving incidents and service requests as well as resolving hardware and software faults related to end-user devices N?u te rourou| What you bring We encourage and consider transferable expertise and practice gained from outside of work e.g., cultural, community work, sports, volunteering, or a comparable function in a different sector or industry. We want to hear about any of the following in your cover letter and CV any information relating to: » Why Tatauranga Aotearoa – Stats NZ is the place for you, why us, and why Government? » About your expertise and practice, availability to lgain about Te Tiriti, Tikanga, Te Reo and Te Ao M?ori. » How you’ve demonstrated or encouraged diversity and inclusion in or outside of work. » Examples of strong relationships you’ve built and how and why relationships are important. » Where you’ve shown curiosity and tried new things, taken on other perspectives, challenged the norm, learned and applied or shared your learnings. » Where you’ve demonstrated customer centricity, everyone is a customer mentality, collaborated with others and invited feedback, spent time with diverse people and communities to broaden your views. » Have 3+ years’ practice working in a customer-facing service desk support function » 2+ years’ practice in a level 2 technical delivery/technical support function » Have practice in supporting modern workplace technologies; Microsoft Windows 10 and new emerging versions – administration and troubleshooting » Diagnosing, and analysing problems escalated by Service Desk, in turn formulating and researching solutions to resolve the issue » Maintaining hardware stock levels including ordering peripherals and working with vendor management » Liaising and engaging with partners and 3rd parties to investigate and resolve hardware and software issues with customer service being your highest priority » Prior practice managing, and imaging devices – laptops, tablets, and desktops » Prior practice in Microsoft Azure, Intune, Microsoft 365, Active directory, Exchange, Teams, and SharePoint » Developing and creating technical documentation to maintain expertise base updated » Strong prioritisation and organisational expertise, with exceptional attention to detail » Proactive interactions with team members to ensure standards, policies and procedures are being followed » A high level of professionalism, displaying relicapability, punctuality, and excellent personal presentation » Take initiative to continually develop technical expertise and professional expertise and develop documentation as required. » Strong listening, and communication expertise with great attention to detail » Initiative and the capability to operate independently » Client focused and exceptional customer service expertise Ko m?tou|About Us Tatauranga Aotearoa – Stats NZ is a Central Government employer of around 1400 people across Aotearoa. We provide data and statistics to support the decisions of Government, M?ori and Iwi organisations, businesses, NGOs and New Zealanders. Our work is About Aotearoa, for Aotearoa – data that improves lives today and for generations to come. How to submit the application:We encourage you to be you in your application! We are truly committed to diversity, inclusion and lifting our cultural capcapability. You don't need to be expertiseable in these areas, but you do need to be on board with learning. And please let us know in your application if we need to make any specific accommodations during our process.Please reach out to Manoj Dagaronmanoj.dagar@stats.govt.nz to arrange a k?rero (chat) before you apply if that is what you need from this process. Or reach out to us with any questions atrata@stats.govt.nzNote: We will be screening applications as we receive them to move swiftly to interview shortly after the advert closes Sunday 21 May 2023 at 11.55pm (depending on application numbers this date may change). You may be asked to complete a pre-interview screen via phone or video.Check out our careers site to find out more about working at Tatauranga Aotearoa Stats NZ. Note to Recruitment Agencies: unsolicited CVs will not be accepted, do not contact the Hiring Manager directly, instead reach out tojobs@stats.govt.nzYou must have the right to live and work in Aotearoa New Zealand, and pre-employment checks are part of our recruitment process.Skills:
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