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Job Offer: Performance Monitoring Advisor:ACC_hainesJob description:Job Description»Join an organisation that will grow and support your career»Supportive friendly team and culture »Permanent opportunity located in Wellington, Dunedin or Whangarei Our purpose at ACC is to improve lives every day.Weput our customers first, showing manaakitanga and supporting their wellbeing. It’s to enable everyone in Aotearoa the freedom to live their lives knowing that if they need us, we’ll be there. The Performance Monitoring Advisor sits within the Operational Performance and Intelligence (OP&I) Business unit. They work closely with other areas of ACC to build strong relationships with our treatment and rehabilitation providers and improve performance to ensure better results for our clients. We have a great opportunity to join our Provider Monitoring team. The team has a key function in shaping service commissioning by providing insights and recommendations from service reviews and managing escalated provider issues. The Performance Monitoring Advisors are responsible for the following: » Analysing internal reporting to identify any variations in service delivery by our providers » Effective communication with providers and delivery of early education to modify behaviour » Managing and resolving any issues which may occur, including diffusing any high-tension situations » Monitoring the effectiveness of any interventions made » Establishing and maintaining relationships with key internal and external stakeholders » Reporting issues and trends to the appropriate stakeholders. » Recommending system or process improvements from any themes identified » Participating in service stream forums and providing subject matter skills to help improve the services ACC commissions What We are seeking for from you to be prosperous in this function: » A working expertise of the health sector ideally with a tertiary qualification in health » Strong analytical skills. practice in identifying trends and outliers from multiple reports, referral and data sources » The judgement and interpersonal skills to address highly sensitive issues. For example, able to challenge a medical practitioner’s professional and technical practice and/or their business and commercial acumen » capability to establish and maintain effective relationships with people from a wide variety of backgrounds » capability to influence and persuade others to take a specific course of action when there is no direct line of command or control » Excellent written, verbal and non-verbal communication skills Benefits of working at ACC include the following: » income range $79,645 – $112,440 plus a generous 9% superannuation contribution » Supportive leader who cares about your career development and progression within a dynamic organisation » The opportunity to contribute to the development and delivery of ACC’s Health Sector Strategy We know that a diverse and inclusive team helps us meet the needs of our customers, and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with a discapability or who have additional mental health needs. Information technology is important to us that people are free to be themselves at work. Here are some ways we encourage that: » Employee networks to support our colleagues from diverse backgrounds. » The option to explore flexible working that suits your needs and ours. » Development opportunities in te reo M?ori me ng? tikanga. For a detailed position description clickPosition Description. How to submit the application:Applications close on Thursday, 10 March 2022. Applications can only be accepted when submitted through our ACC career website.Please attach your cover letter telling us why you would be a great fit and what strengths you would bring to the function. If you encounter accessibility issues when submitting your application, or if you have any questions about the function please email Nadine.o'donnell@acc.co.nz Please note ACC requires that you hold and maintain a valid vaccine pass or valid vaccine exemption for COVID-19 as a condition of your employment and that your pass be sighted during the recruitment processSkills:
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