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Job Offer: COVID Response: COVID Advisor Talent Pool:ministryofjusticeJob description:Job DescriptionJoin us in this work in the house function to keep Aotearoa safe from Covid-19 and provide phone-located support to our community. We are opening up Expressions of Interest for future casual / fixed-term opportunities – join our talent pool today!Our Covid teams Work in the house in a virtual contact centre environment and manage inbound and outbound calls supporting service users in this fast paced phone located function.You will receive virtual training as part of your onboarding with us. About the function – Atu mo te mahi This is a virtual contact centre, you need to be able to work in the house using your own laptop or PC and a reliable Internet access. Our teams operate Monday to Sunday between 8am and 8pm or 24/7. As part of an Integrated workforce, you’ll receive training aligning to our service line needs. Bring your enthusiasm and work practice and any additional language expertise to support our Maori, Pasifika or international communities to enable you to help people even more will be an advantage! About you – Pehea koe Working within a virtual environment, you will need to be confident using online systems and talking with service users over the phone. You’ll also need great communication expertise to manage calls with empathy, kindness and professionalism. You will bring the following: » Proven practice in a customer focused function » Strong communication expertise » Confident in a phone-located function and accurate typing expertise » Call centre or customer service practice would be an advantage » Digitally savvy and confident using technology » Keen to lgain in a fast-paced environment with capability to pick up new information » This is a work in the house function where you will need to stay up to date to deliver a seamless service to our community » Must be eligible to work in New Zealand About us – Ko wai hoki Whakarongorau Aotearoa are privileged to provide the people of Aotearoa New Zealand with professional, quality advice, support and information across a range of health and mental health services including the COVID-19 Healthline. We do this 24 hours a day, seven days a week across seven digital channels. We manage inbound and outbound call centres in Auckland, Wellington and Christchurch as well as remote teams working from their homes across the country. Our values – O Tatou Uara Our ambition is to give everyone in Aotearoa the opportunity for wellness. Our values underpin all we do, and how we do it: » Do the right thing – Mahia te mea tika » Motivated by quality – Hihiri e te kounga » Passion for better – Ngakau nui ki te pai ake » Shoulder to shoulder – Pokohiwi ki Pokohiwi Applications and Expressions of Interest are now open – submit your application today via the link below and our team will be in contact with you! How to submit the application:Click on the link to apply:https://adr.to/u4alqSkills:
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