Job details |
||||||||||||||||||||||||||||
|
Team Leader – expertise and Capcapability:ACC_hainesJob description:Job Description» Broaden your leadership abilities expertise – work right across the operations group» Lead high performing individuals to deliver consistent, high-quality service » Help build the capcapability of our front line team We are growing our team and would love you to join us! Our purpose at ACC is to improve lives every day.We put our customers first, showing manaa kitanga and supporting their wellbeing. It’s to enable everyone in Aotearoa the freedom to live their lives knowing that if they need us, we’ll be there. We are seeking for an energetic team leader to join our expertise and Capcapability function. The prosperous applicant will lead a team of Practice Mentors (in some cases virtually) who provide support to our front-line people, ensuring that they have the advice, expertise and tools they need to provide excellent customer service. At ACC, we have numerous career pathways, and encourage growth and development during your career. There’s always a challenge waiting to help grow your expertiseet and an opportunity to work across teams. We offer flexible working options,a 9% employer superannuation contribution, life insurance, discounted Southern Cross health insurance, discounted gym membership, retail discounts and staff banking packages. What would my new function involve? You will be a visible and available Team Leader -someone who will engage and motivate and ensure everyone is delivering a positive customer practice. You will do this through a focus on coaching and mentoring, as a team and individually, and by providing support to your team to ensure their success. Your team will be involved in helping others to problem solve next steps, identify learning gaps and the development of the right support materials and tools to uplift capcapability. They work closely with our technical and clinical specialists to ensure that we provide great support to our front-line teams. You will need to be able to work in a super-fast paced environment and be able to work collaboratively, accepting and providing feedback on a everyday basis. Whatwould I need to be prosperous in this function? » leadership abilities practice in a customer focused or service delivery environment or demonstrated leadership abilities within a team or project » Proven capability to motivate operational teams to achieve customer results using data and insights » practice coaching people to achieve results, adapting your approach to suit individual needs and styles » Strong interpersonal expertise with the capability to make pragmatic decisions in complex and/or challenging situations » The capability to positively influence employee practice to build engagement Working at ACC We know that a diverse and inclusive team helps us meet the needs of our customers, and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with a discapability or who have additional mental health needs. Information technology is important to us that people are free to be themselves at work. Here are some ways we encourage that: » Employee networks to support our colleagues from diverse backgrounds » The option to explore flexible working that suits your needs and ours » Development opportunities in te reo M?ori me ng? tikanga Join us – an organisation that grew out of bold thinking and has an enduring commitment to care for others at work, home and play. How to submit the application:Applications close on Wednesday, 6 October 2021. If you encounter accessibility issues when submitting your application please email denise.peter@acc.co.nzTo apply:https://careers.acc.co.nz/jobs/team-leader-expertise-capcapability-au ckland-wellington-christchurch-dunedin-or-hamilton-2560Skills:
|
||||||||||||||||||||||||||||
|