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Offer: 21/153 Senior Service Designer:Job description:Job DescriptionType: PermanentHours: Full time Job location: Wellington Business Group :Planning Design and Assurance Branch: Service Delivery & Operations income: $90,143 – $121,958 Are you interested in making a real difference in the lives of New Zealanders? Do you have a passion for making government services easy for people to use? Joining the Department of Internal Affairs might be the next step for you. We have permanent opportunities for Senior Service Designers to join the Planning Design and Assurance Group within the Service Delivery and Operations branch At Service Delivery and Operations, we are the face of DIA. Whether we're helping to register births, deaths or marriages, or assisting in passport applications, community grants or civil union and name change registrations, we're dedicated to serving the needs of New Zealanders. As a Senior Service Designer, your key function is leading and delivering customer-centred design across our full range of services including life events; citizenship and identity related services as well as charities services and community operations. To be prosperous in this function, you will need a senior level of practice and demonstrated capcapability in: » leading and supporting service designers and advisors in the delivery of service design related work and activities across projects and initiatives » delivering evidence-located service design - to inform decision-making and make sure services are designed and developed around the needs of people who use them » a collaborative working style with business analysts, subject matter experts, architects and developers to design, develop and implement customer practice improvements and changes to services » key service design expertise at a senior level - customer/user research, journey mapping, identifying and using insights to develop innovative services, workshop facilitation, wire-framing, prototype development and testing, uscapability testing » the capability to plan and manage assigned service design work and activities (for yourself and others) » prosperous and timely delivery against challenging timeframes. It would be great if you also had some familiarity with: » UX and UI design for digital services » New Zealand Government web standards (accessibility and uscapability) » agile development methodology If you want to join a team of smart, committed people who do incredibly interesting and important work for New Zealand – then get in touch. To lgain more about the diverse, important mahi we do at Te Tari Taiwhenua and see why we’re a great place to work,click here. We work to make New Zealand better for New Zealanders through our four outcome areas: » People can easily access the services and information they need » Iwi, hap? and communities across New Zealand are safe, resilient and thriving » People’s sense of belonging and collective memory builds an inclusive New Zealand » New Zealand is a well-functioning democracy across central and local government How to submit the application:Applications close: 5pm, Monday 29thMarch 2021For more information Contact Us by:Naomi McNae at Naomi.McNae@dia.govt.nz Listing descriptionTo review the full job description, pleaseclick here. If you are unable to follow the link, please review the full job description on our careers website. Skills:
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