Job details |
||||||||||||||||||||||||||
|
Offer: Customer Service Representatives, Christchurch Contact Centre:Ministry of Social DevelopmentJob description:Job DescriptionPermanent full-time positionsWe ?re hiring people who are dependable and have the tenacity to show up and work hard, even when the going is tough. Information technology is very compensateing as your work has a significant impact on people's lives. We are pursuing motivated, strong communicators to provide exceptional customer service to our clients over the phone. About the function Although you will be part of a team, you will work as an individual to quickly build rapport with a diverse range of people including those in vulnerable situations who need urgent assistance. In line with legislation and policy you will respond to client requests for information and support. » These are full-time (37.55 hours per week), permanent opportunities » Your scheduled shifts will be for 5 days across Monday to Saturday between 6.30am to 10.00pm » We work on a no surprises basis and will ensure that you will know your scheduled shifts well in advance. About you Your warm welcoming approach, manaakitanga and exceptional people expertise will allow you to know and understand your clients with ease. This knowledge enables you to work in partnership with clients to help them achieve their goals. You'll bring a high level of personal integrity, initiative, whakawhan?ungatanga, and a strong people focus to the function. You'll be comfortable navigating your way around computer systems. You are curious and like to uncover details, using your analysis expertise to find the cause of the problem and finding solutions. Benefits » We provide a positive and diverse work environment where kot?hitanga and team work are key to helping us work in partnership with our clients to achieve excellent results. » Comprehensive induction and on-going training. » Regular coaching and development opportunities. » Starting income is $54,707.00 Position Description: To view the position description click on the URL link below or copy and paste the link into your browser. https://www.msd.govt.nz/hr/documents/position-descriptions/dce-service-deli very/client-service-support/customer-service-representative-march-2021.docx Application Process: Applications close: Friday 29th July 2022 Please apply online with your CV. A cover letter is not required, instead you will be asked to address three additional questions in the application as below: 1.Why do you think you would be a great CSR? 2.Describe a time where you provided customer service that created a positive practice for the customer and 3.Tell us about the computer systems/applications you have worked with in your previous employment. Please note: » To be considered for this position you must hold NZ Citizenship or a Permanent Resident visa at time of application » If you currently work for MSD, you need to apply through your myHR careers portal at work, so your application connects to your internal profile. » prosperous applications will have a planned start date of Monday 8th August 2022. MSD has a COVID-19 vaccination policy which requires employees to be fully vaccinated How to submit the application:Apply Here:https://jobs.msd.govt.nz/job/Canterbury-Customer-Service-Representativ es-%28Permanent%29%2C-Work-and-Income-Christchurch-Contact-Centre-%28Referra l%29/902298600/Skills:
|
||||||||||||||||||||||||||
|