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Offer: Functional Analyst | Campus Life & Alumni Services:University of AucklandJob description:Job DescriptionThe University of Auckland is New Zealand's pre-eminent University, with a turnover of $1.3bn, including research revenue of over $300m generated across eight diverse faculties and two research institutes. With over 6,000 staff and 45,000 students, the University of Auckland is one of New Zealand's most significant and complex entities.University Internal income Band: G income Range: $78,000–$88,000 The opportunity this function will see you join a small, hardworking, cross-functional Value Stream charged with supporting and enhancing the University's Campus Life and Alumni Services portfolios of products and services. With this team, you'll really get into the guts of what Information technology means to deliver ?the right service for the right purpose? to our University customers. You'll be a member of a hardworking team with a strong legacy of keeping the lights running for one of our most crucial University areas. Aside from events wherein the whole team is present, this function comes with the capability to decide on your preferred place of work for the majority of your time; flexible working is something we take seriously. Your “base” is the University’s Newmarket Engineering Campus; this location is designed for activity-located and collaborative working. Working in the house is a common practice here. You are encouraged to make use of the Campus space for team meetings, workshops, planning, or brainstorming sessions. Hot desks are available on a first-come, first-served basis. Accountabilities » Investigating, discovering, configuring and iterating on various enhancements and functionality to best support the University’s student practice and Alumni relationship strategic goals » Analysing, prototyping, testing and adapting innovative toolset and process solutions & improvements » Providingtechnical and trend analysis, business and technical communication, and design-located thinking » Stretching your problem-solving legs » Providing3rd-tier technical support for a variety of Universitytools and processes » Participating in and innovating on Agile and best-practice team habits » Interacting with the Practice Manager and fellow Functional Analysts to drive efficient skill-building, process improvement and standardisation across the Practice » Collaborating with the CLAS Product Owner to help prioritise and streamline incoming tasks and requests » Actively seeking growth and upskilling via development planning and team engagement For more detailed information, you can refer to the POSITION DESCRIPTION or for specific queries, reach out to the Hiring Manager Morgan Nicolasen via email. Please note that applications will not be accepted via email . You must use the “I’m Interested” button to apply for this position. About the teams Our Service Division, called Applications Support, is broken down into four Practices (or technical disciplines), each led by a Practice Manager (PM). The PM is responsible for the custodianship of our teams, wellbeing, growth and development, and ensuring our Practices are aligned to the right approaches, processes and priorities. The Technical Analyst Services Practice, where this function ?reports?, shares a common expertiseet in its curiosity, capability to analyse, think creatively, and operate in any domain territory as a result. Staff in each Practice are distributed across a variety of portfolios, called Value Streams (technical delivery teams), which work with Product Owners to build and deliver on the portfolio roadmaps. CLAS is one such Value Stream, and is a small-but-hardworking team who manage and maintain a variety of services which are either used by or for the University’s Student and Alumni cohorts, sothere's a lot riding on keeping these services running in tip-top shape. CLAS work hard to ensure that students, alumni and staff linked to these groups are able to continue enjoying ?Campus Life? practice as fully as possible. They support and maintain services ranging from printing services to the Recreation & Wellness Centre software support, so there's always something going on! QualificationsAbout youYou're someone who is curious, willing to learn, and even nosy about how we do the things we do, and why. You're keen to try anything new, willing to muck in with the team, and enjoy a challenge, whether it's technical or business! You'll be someone excited to have the opportunity to engage with your own career and expertise growth, utilising the University's Professional Development process, and will be able (and expected to) to sink your teeth into all sorts of future-facing learning. We work with the knowledge that learning and development need to play central functions in everything we deliver, and expect that you'll come along for the ride. You have been responsible for providing technical or user support for business process tools in the past, with tasks anywhere from access and permissions through to user training and knowledge creation. You'll have had practice working either in an Agile workplace or team to deliver on roadmap objectives and maintain existing services. You'll be willing to explore new approaches to operating in, and as, a team. What we're hunting for is someone who has practice with capturing a customer request, breaking Information technology down into its technical vs business components, and investigating the most effective way to deliver to that request within the boundaries of Value Stream priorities, business value, and team workloads. You'll also take initiative to upskill, both by buddying up with your team and with self-paced learning. You will also have a voice in the future of the Technical Analysis Practice, discussing topics such as cross-skilling, collaboration, problem-solving, driving efficiencies, and building an interest in learning and growth as a day-to-day habit. Important expertise and practice While there’s no need for a Master’s Degree or to be able to speak nine languages, there are some practice metrics and expertise this function requires: » Excellent communication expertise - written and verbal » Customer support and interaction » capability to encourage others to think creatively and share opinions » practice with: » Creating user documentation and empowering users to self-service » Operating within, supporting or configuring systems of high user impact » Toolset analysis and configuration » Handling incoming requests for assistance of various subjects from business to technical » Managing work via a ticket and request management system (e.g. Remedy or ServiceNow) » Knowledge of reporting, data management and benefits analysis » Exposure to automation technologies or processes and their use in a business environment » Extra point: knowledge of Agile and DevOps methodologies » Double points: Technical practice with server and desktop environments, and/or scripting » Bonus Points: practice in a tertiary education environment or government organisation » Super-Bonus Points: qualification or practice equivalent to a degree in Software Engineering, Computer Science, or Information Systems » Ultra-Super-Bonus Points: qualification or practice equivalent to driving process improvement, business analysis, or in CRM and ERP systems Additional InformationWhat we offerThe University of Auckland is committed to providing an excellent working environment through a number of initiatives, including: » Flexible employment practices and a culture that supports work-life balance » Career development programmes » Five weeks' annual leave » 6.75% superannuation scheme How to submit the application: Applications should be submitted online, before the closing date of Friday, 22nd October 2021 and include a current CV and cover letter outlining what strengths you will bring to this function. In conformity with our commitment to equitable recruitment, the University welcomes applications from all suitably qualified and practiced candidates. In response to COVID-19 the New Zealand Government has imposed a travel ban and are currently only allowing New Zealand Residents, Citizens and visa holders meeting a strict exception policy to enter the country, all of whom must currently enter Government approved quarantine for two weeks on arrival. It is uncertain when these border restrictions will change, and this may impact the degree to which an offshore candidate can engage in the interview process; or be available to commence in a new position. For more information and updates on the border restrictions visit theImmigration New Zealand websiteor theNew Zealand Government's official Covid-19 website. The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity results for staff and students in a safe, inclusive and equitable environment. For more information on services for M?ori, Pacific, women, LGBTQITakat?pui+, people with disabilities, parenting support, flexible work and other equity issues go to www.equity.auckland.ac.nz. How to submit the application:In order to apply you will first need to register with the University by completing an online user profile via their website. APPLY NOW by clickingHEREto register with the University's website.Please combine your cover letter and CV as one document when submitting your application.To prosperously download the full Job Description you should ensure you have pop-up blocker disabled and file downloads enabled (in Internet Explorer enabling file downloads is done by navigating to Tools > Internet Options > Security > Custom Level and select radio button to enable File Downloads).If you are experiencing difficulty in any aspect of the application process or if you do not receive a confirmation email that you have applied for a function, Contact Us byrecruitment@auckland.ac.nzor Phone 09 923 1115. Applications close: Friday, 22nd October 2021Skills:
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