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Job Opportunity: Technical Broadband Agent:Job description:Technical Broadband Agentlisting title:Technical Broadband AgentContract Type:Permanent Recruitment Job location:Auckland Specialisation: Customer Services REF:BRLCXW110668 Contact info:Niesa Hermanus Contact Email address:Email address: niesa.hermanus@beyond.co.nz Job Published:29 minutes ago » Great location with parking available » great team & company culture » Excellent Training & development programme Technical Broadband Agent We are seeking for telco, fibre and broadband experts able to guide new customers with installation, set-up and troubleshooting enquiries. This is an amazing opportunity to join an established company that has been connecting New Zealanders for many years. Come on board, deliver to customer needs by creating solutions. The ideal candidate must have: » Minimum of 1-year practice in Broadband & Fibre support » Technical & troubleshooting practice » Excellent communication expertise both written & spoken » Prior practice working in a phone-located contact centre » Technically savvy & comfortable working across multiple platforms » Availcapability to work a 7-day rotating roster between 8.00AM and 10.00PM » NZ Citizenship / NZ Permanent Residency is required About the function: » Answering level 1 Broadband & Fibre technical queries over email & phone » Providing troubleshooting support » Offering excellent first line customer service » Internal & external team liaison to provide the best solution this function is due to start immediately. If you have the above practice, register your interest, hit the APPLY button now! Please attach your MS Word formatted CV by following the prompts. All shortlisted candidates will be contacted. Job reference # 110668 Apply Now Hi I'm Niesa, I manage this function. See more of my jobs here.Skills:
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