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Customer Service Consultant:Adecco Personnel LimitedJob description:Customer Service Consultant - Call Centre & Customer Service
Customer Service ConsultantLocation Papakura & FranklinAuckland Job type Full Time Salary to Category Call Centre & Customer Service > Customer Service » Ongoing role - 8am-4:30pm Mon - Fri » Takanini Location » Potential to go permanent About the company Our client is the name behind some of the market's most trusted and recognised brand names in providing building products for residential and commercial construction. About the Role Customer Service Consultant is responsible for ensuring a high level of service is always provided to all customers (both external and internal). The role works closely with the Account Managers and is responsible for ensuring Customer Satisfaction and deliver "end to end" service. Additionally, there are administrative functions that will also be handled by the customer service team. Some responsibilities include: » Phones answered in a timely manner and customers kept informed of any issues » Ensure timely processing and distribution of the Inboxes across all businesses » Timely and accurate entry of orders and general data processing within agreed deadlines » Processing of account sales, and cash sales in accordance with policies and procedures » Respond to a variety of customer enquiries and issues including (Late or no-delivery, Pricing inquiries) » Follow processes for managing customer complaints and ensure follow through to resolution » Understanding of product applications and specifications » Quotations processed in timely manner and customer informed » Liaise with Inventory team with any stock shortages and delays » Ensure the showroom is always fully stocked and presentable for customers » Website enquiries dealt with in a timely manner Skills and Experience » Proficient computer and typing skills » Office administration » Background in the building industry - ideal » Previous internal sales experience » Experience in SAP is desirable » Good interpersonal and communication skills. » Organized, resourceful and customer oriented. » High attention to detail. What Next? If this role ticks your boxes and piques your interest, apply today. For any questions, please call Sam on 021 227 6156. Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group is an Equal Opportunities Employer. share Go Back Apply Now Apply with Adecco Save for later Reference number 200109023_167321575648850 Contact Details Sam Kirby Date Posted 9/01/2023 9:09:00 AM Skills:
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