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L1 IT Support Technician:Adecco Personnel LimitedJob description:L1 IT Support Technician - I.T. & T
L1 IT Support TechnicianLocation All AucklandAuckland Job type Full Time Salary 75,000 to 110,000 Category I.T. & T > Engineer - Hardware » L1 Support » Setup and Configuration of Hardware » Asset Management Qualifications»Education : » Associate degree in Information Technology or a related field preferred; relevant certifications (e.g., CompTIA A+, ITIL) are a plus. » Experience : » Previous 3 years of experience in an IT support role is advantageous. » Technical Skills : » Familiarity with Windows and macOS operating systems. » Basic understanding of networking concepts and hardware components. » Experience with mobile device configuration (iOS and Android). » Soft Skills : » Excellent communication and interpersonal skills. » Strong problem-solving abilities and attention to detail. » Ability to work independently and as part of a team. Working Conditions» Full-time position, may require occasional evening or weekend support.» Work is primarily conducted in an office environment, with some on-site visits to assist users. Key Responsibilities»Technical Support : » Provide first-level support for hardware and software issues via phone, email, or in-person. » Diagnose and troubleshoot computer and network problems. » Resolve user issues related to operating systems, applications, and hardware peripherals. » Asset Management : » Maintain accurate inventory of IT assets, including laptops, mobile devices, and software licenses. » Assist with the procurement and deployment of IT equipment as needed. » Track and manage the lifecycle of IT assets from acquisition to disposal. » Configuration and Setup : » Configure laptops and mobile devices for new users according to company standards. » Install and update software applications and system updates. » Ensure all devices are secure and compliant with company policies. » Documentation and Reporting : » Maintain detailed records of support requests, resolutions, and user interactions in the ticketing system. » Generate reports on support trends and asset utilization. » User Training and Guidance : » Provide basic training and guidance to users on software applications and IT tools. » Assist in creating user manuals and instructional materials. "As one of the world's largest employers, we believe in talent not labels, and focus on the diverse and unique skills our people bring. Our commitment to equal opportunity, inclusion, and diversity is part of our broader dedication to respecting fundamental human rights across our value chain. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued." Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group is an Equal Opportunities Employer. share Go Back Apply Now Apply with Adecco Save for later Reference number 200121729_172946531784154 Contact Details Sushma Karapakula Date Posted 21/10/2024 10:02:00 AM Skills:
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