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Job Offer: Ticketing Manager:Job description:Job detailsOrganisation NZ Fringe Closes 10 Jan 2022 Posted on 22 Dec 2021 Region Wellington Work type Contract Work classification Management & Admin SharePosition Description and Key Performance IndicatorsPosition: Ticketing Manager Extent of Contract: $23-$25 an hour depending on practice January to 18 March 2022 (total 300 hours) To supervise all Fringe ticketing including online, in person, and phone sales, everyday reconciliations, artists ticketing enquiries, and all complimentary ticketing. Reports to: Operations Manager Consults with: Artist & Venue Manager, Marketing Manager, Business Manager, Fringe Director Manages: Interns, Volunteers, paid FoH staff (in association with Operations Manager) Key Relationships: CCAT Team, Audiences, Artists, Venues Box Office Management » Assist with set-up, look & feel of box office » Maintain a tidy space » supervise sales and inventory of merchandise » everyday sales reconciliations » Show reconciliations » Box office is well kept and records are easy to discern » Show reconciliations achieved within 14 days Industry Engagement » Be point of contact for Judges, Sponsors, Tour-Ready Presenters and Staff ticket bookings » Coordinate comp booking approvals through Red61 microsites » Tickets are booked swiftly Event delivery » Assist at all festival run events » Coordinate special ticketing requirements for festival events » All events are run smoothly Reporting » Provide monthly update/reports » Provide an end of festival wrap up report » Contribute to annual event reports for funders and sponsors in consultation with Fringe Director and Operations Manager » Festival Director has an overview of sales as they go » Reports are delivered in a timely manner HR » Support the Operations Manager with training ticketing staff » Ticketing staff are empowered to work without guidance Ticketing System » Assist with management of all events in Red61 » Assist Operations Manager with formalising processes » Set-up and manage ticket offers » Manage cancelled events through Red61 » Ticketing system is maintained and kept up to date with significant changes Audience Engagement » Be approachable and friendly to artists and audiences offering festival information and ticketing services » Coordinate all audience communication around cancelled, or updated events » Coordinate ticket offer mail outs with marketing team » Manage the Box Office inbox » Provide excellent customer service » Audiences are informed and up to date with latest information » Audiences say positive things about their practice » Maximise ticket sales Participant Engagement » contact with Artists around ticketing issues » Issue all Artists with reconciliation reports » supervise venues FoH ticketing » FoH ticketing is smooth Finance » Responsible for everyday reconciliations » Responsible for bank runs and cash floats » Responsible for sorting venue floats » Assist operations manager with artist ticketing payments » Accounts are easily reconciled in Xero Festival Assistance » Be the voice of Fringe, answer phones and deal with general enquiries » Help set up and staff festival events including Opening Showcase and Fringe Awards » Work with CE, FD and BOT to coordinate Friends of Fringe event » Phone messages are dealt with in a timely manner Volunteers » Scheduling all volunteers for NZ Fringe » Key point of contact for volunteers all over the festival » Support the Operations Manager with compiling Volunteer pack » Support the Operations Manager with training in the week leading up to the festival » Volunteers are scheduled, trained and well informed KEY CAPABILITIES The key capabilities required this function include: Communication » capability to communicate effectively and in a timely manner with a wide variety of stakeholders. Systems Management » practice in utilising a Project Management system to manage and complete tasks by deadlines Financial Management » Proven success in working in a tight financial environment, monitoring and management of ticketing reconciliations Relationship management. » Stakeholder management where Fringe stakeholders are artists and venues. Industry and Participant Engagement » A supportive and mentoring attitude to engaging with artists and participants as clients » An knowledge of the arts industry in New Zealand, and how to engage with networks and individuals. Event Delivery » practice in managing and delivering a wide variety of events, and attention to timelines and detail expertise REQUIRED » Excellent written and oral communication expertise » Excellent knowledge of ticketing software » Keen attention to detail and achievement of accuracy » Excellent administrative and organisational expertise » Strong customer service expertise » Excellent time management and forward planning expertise » capability to multitask in a fast-paced environment » capability to think strategically and creatively and carry out responsibilities independently » Strong administrative expertise and software knowledge such as Word, Excel, Outlook, Google Drive, scheduling, budgeting » Have a positive attitude and be a strong team member Links & Contact info: Job Description How to submit the application: Please send your resume and cover letter to sophie@fringe.co.nz Skills:
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