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Job Offer: Kaiwhakahaere K?hi – Case Manager (ISR):HainesAttractJob description:Job Description» Phone located frontline support for clients and their Wh?nau» An practiced and genuinely supportive team » Monday to Friday function Ko wai hoki – About us Whakarongorau Aotearoa has the privilege of running free to the public, virtual health, mental health, and social services for the people of Aotearoa. Our 12 clinical teams and support services are located across contact centres in Auckland, Wellington, Christchurch, and from their homes across Aotearoa. We want to give everyone in Aotearoa the opportunity for wellness. We focus on the connected world of digital care, where we can help join all the dots, and select the right services, advice, support and help for the right need. Through our 30+ services we connected with over 950,000 people last year (to 30 June 2021). We use our healthy imagination to deal with big problems by knowledge the tiny ways that people are blocked from getting the care they deserve. Our imagination comes from our people and our partners and their drive to never give up. Atu mo te mahi – About the function The Case Manager (ISR) function provides support to clients and their wh?nau following a family harm incident. The Family and Sexual Harm service provides advice and support to service users and their wh?nau including but not limited to Shine Helpline, Family Violence Information Line, Elder Abuse Response Service, NZDF4U Helpline, Family Services and Directory Helpline and Safe to Talk/ K?rero mai ka ora. Phone lines are operational 7 days a week, including Public Holidays. this function is situated in our Auckland offices from Monday to Friday 9am to 6pm with the potential of becoming a work in the house or hybrid option for suitably practiced candidates. Your function will involve the following aspects: » located on delegated cases sourced from the Police you will be making outbound calls to clients to assess risk and put safety plans in place followed by appropriate resourcing » Supporting callers when they are experiencing a high-risk situation » Communicating with external agencies (including emergency services) » Keeping accurate documentation of notes and significant information on various data bases » Supporting the Family and Sexual Harm team and providing overflow support to connected service lines when required » Working closely with a supportive and collaborative team Qualifications Pehea koe – About you » Importantly you are passionate about all aspects of working towards reducing whanau harm » Fundamental to the success in this function is your capability to influence and motivate others in a positive and constructive way, recognising and covering barriers to achieve goals » You can keep calm while managing stressful situations and working under pressure » Because of the diversity in New Zealand you can effectively work with any culture or background » Information technology is desirable that you hold a formal qualification but, alternatively you may have had several years’ practice in the community and are seeking to further develop your practitioner competencies ? t?tou uara – Our values Our values underpin all we do, and how we do it. We are seeking for people who align naturally with these values and will champion them: » Mahia te mea tika / Do the right thing » Hihiri e te kounga / Motivated by quality » Ng?kau nui ki te pai ake / Passion for better » Pokohiwi ki Pokohiwi / Shoulder to shoulder To tatou tikanga – Our culture Our staff are passionate people, each driven to contribute to better health results, with a focus on high priority populations. We are focused on hiring kaimahi who live and work in the communities they serve. Whakarongorau Aotearoa’s commitment to knowledge and improving mana taurite (equal status) starts with the knowledge of self and how we, as health professionals, think and behave each minute of each day to serve the health needs for Aotearoa. To ensure we are as connected and as engaged as we can be with the people we help, nearly 20% of our workforce identify as M?ori and 22% as Pasifika. We are also committed to ensuring our services are responsive to the needs of M?ori and would encourage applications from those with practice in Kaupapa M?ori and/or in applying M?ori models of care in their practice. How to submit the application:To apply for this function please follow this link: https://smrtr.io/cZ52ZSkills:
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