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Service Co-ordinator:Adecco Personnel LimitedJob description:Service Co-ordinator - Call Centre & Customer Service
Service Co-ordinatorLocation Rodney & North ShoreAuckland Job type Full Time Salary to Category Call Centre & Customer Service > Customer Service » » » Our client is a world leader in science, offering innovative solutions to our New Zealand businesses in the health, education, industrial, and environmental sectors. They are currently seeking a Service Operations Representative in Albany for a contract position with a competitive salary. Technical Service is responsible for providing outstanding instrument service and application support to customers. The environment is dynamic, fast moving and supportive, with a culture of process improvement, teamwork, and success. Key Responsibilities: » Act as the primary interface between the customer and the Technical Service team. » Provides exceptional customer service to both internal and external customers. » Proactively build relationships with customers and engineers. » Ensures customer inquiries are escaleted in accorandance with the Service Level Agreements. » Responsible for answering customer enquiries via telephone & Salesforce. Completes administrative tasks to support the service team. » Despatch Service Orders to engineers, scheduling and confirming bookings. » Liaise between customer and engineer keeping both informed of any changes to appointments. » Daily invoicing to ensure job closure and revenue raising » Investigating and completing credits for disputed invoices » Contributes to maintaining company objectives on average speed of answer and first call resolution. » Meets and exceeds productivity and quality standards as set forth by department management. » Adheres to schedule, including regular, reliable and punctual attendance at work » Ability to communicate at all levels and build rapport with customers and the Service Team. » Ability to demonstrate strong written and verbal skills. » Good experience with Word, Excel and Outlook, Salesforce » Ability to work within a team environment with minimal supervision. Minimum Requirements/Qualifications: Qualifications & Experience » Bachelor's degree, preferably in an engineering discipline or technical field, or service business management » Customer Service or Call Centre experience preferred Skills & Attributes » Customer Focused - Builds strong customer relationships and delivers customer centric solutions » Communicates effectively - Develops and delivers multi-mode communication that conveys a clear understanding to the desired audience » Situational adaptability - Adapting approach and demeanour in real time to match the shifting demands of different situations » Action Orientated - Taking on new opportunities and touch challenges with a sense of urgency, high energy and enthusiasm » Resourcefulness - Securing and deploying resources effectively and efficiently » Balances stakeholders - Anticipates and balancing the needs of multiple stakeholders » Collaborates - Building partnerships and working collaboratively with others to meet shared objectives HOW TO APPLY To be considered for this position, submit your CV and Cover Letter online. Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group is an Equal Opportunities Employer. share Go Back Apply Now Apply with Adecco Save for later Reference number 200109968_167573771740871 Contact Details Sam Kirby Date Posted 7/02/2023 1:42:00 PM Skills:
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