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Job Opportunity: Principal Advisor Customer Engagement:ACC_hainesJob description:Job Description» Opportunity to work on high-profile initiatives, that can improve wellbeing in Aotearoa» Generous 9% superannuation contribution » WFH options, located in Wellington We’re looking for a principal level comms and engagement specialist with practice of improving the way organisations connect with their customers. The function sits within ACC’s comms and engagement team, which is responsible for a range of front-page information campaigns, high-profile behaviour change initiatives, and ambitious programmes to improve the way we deliver health services to injured New Zealanders. Client focus Your focus will be on improving the way we communicate and engage with our clients. These are the millions of New Zealanders that rely on us for support every year, following an injury. Easing the client practice You’ll be seeking out opportunities to understand customer journeys and make Information technology easier for our clients to interact with us, ensuring they have information that is significant, accessible, and engaging. Working with other specialists across the organisation, you’ll personalise, automate and optimise the way we use web, email, SMS and targeted digital advertising to drive improvements in client satisfaction. As part of this, you’ll be responsible for marcomms campaigns and engagement activity to ensure clients understand what they’re entitled to and how they can access the services we make available to support their recovery. Management of complex comms projects You’ll also be responsible for the design and delivery of complex communications projects and plans to support the development and launch of new ACC services, such as maternal birthing injury support (Melissa’s story: The impact of a maternal birth injury), and changes to existing services. Working at ACC We know that a diverse and inclusive team helps us meet the needs of our customer, and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with a discapability or who have additional mental health needs. Information technology is important to us that people are free to be themselves at work. Here are some ways we encourage that: » Employee networks to support our colleagues from diverse backgrounds » The option to explore flexible working that suits your needs and ours » Development opportunities in te reo Maori me nga tikanga The indicative income range for his function is between $114,022 and $147,558 and will be dependent on your expertise and practice. We also offer a 9% superannuation on top of the base income. To view the function description please follow this link:https://expressonline.haineslink.co.nz/pdfs/765179_JobDesc.pdf Applications will run through tomidnight on Sunday, 18 June 2023 however we may move forward with screening and interviewing sooner, so please apply if the function is of interest. Applications can only be accepted when submitted through our ACC Career website. If you have any questions about the function, please email hope.robinson@acc.co.nz How to submit the application:https://fa-ernw-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/Candi datepractice/en/sites/CX_2001/job/1002362/?utm_medium=jobshareSkills:
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