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Offer: Senior Application Support Analyst:MinEducationJob description:Job Description»Permanent»Wellington Kia ora, Bula Vinaka, Fakaalofa lahi atu, Fakatalofa atu, Kia orana, Malo e lelei, Malo ni, Talofa lava, Tena koutou katoa and welcome. Help shape the future of education At the Ministry of Education, we work together to shape an education system that delivers equitable and excellent results. Our organisation is made up of more than 3,000 talented and committed people around New Zealand, from a wide variety of backgrounds and cultures. While we work in different groups and on different things, we all strive every day to make the biggest difference we can for every child, young person and adult student in our education system. We are entering a transition period which will see changes made to the structure of the organisation to allow for a more locally responsive, integrated and accessible system. Information technology also supports our work to give effect to Te Tiriti o Waitangi where we seek to strengthen education for all ?konga and their wh?nau, especially for M?ori, Pacific, and ?konga with disabilities/learning support needs. About our group and team The Customer Services team provides the ‘front door’ to the Information technology Group and the Ministry, delivering customer services and training in a range of ICT (Information and Communication Technologies) systems and applications to the Ministry and wider education system. Come and join the team! About the function We are offering a great opportunity fo r anpracticedSenior Application Support Analysttojoin our Wellington team. The Senior Application Support Analyst is responsible for acting as a liaison among stakeholders and external service providers in order to elicit, analyse, communicate, support and manage complex data for several customers facing applications and core Ministry Information technology Systems, working with our Service Desk team and external stakeholders. About you Weare looking fora vibrant personwith prior Business Analysis practice ideally at a senior level, as well as practice in business and application support. The ideal candidate will offer: » practice in business process changes and improvements » practice in managing, analysing, storing and disseminating detailed data information in a user-friendly format, investigating and supporting complex customer facing applications. » excellent documentation expertise » the capability to analyse complex issues and develop effective solutions » the capability to analyse and validate complex data » practice with creating and maintaining Excel spreadsheets » strong knowledge of ITIL and Service Management principles » the capability to engage with all levels of stakeholders and manage relationships under pressure » the capability to take initiatives » excellent communication expertise, both verbal and written » innovative and conceptual thinking Are you ready to make a difference? We are an organisation that values our staff; we offer the following: » Stimulating, open working environments where everyone feels significant, valued and supported » Flexible working to help achieve work/life balance » Opportunities for personal development and growth If you’d like to bring your practice and expertise to this compensateing function within an organisation that’s continuously reaching goals and striving for a better future for New Zealand, we’d love to hear form you. Diversity of all kinds is extremely important, and so at MoE we embrace a diversity of perspectives. We welcome applications from individuals of all backgrounds, orientations and identities. As a government agency, the Ministry is committed to keeping to the Treaty of Waitangi’s guiding principles in our work for and with M?ori students, their wh?nau, hap? and iwi. Please review the Job Description and if this opportunity interests you, and you meet the requirements, apply now using the ‘Apply Online’ button. Please note that we will be progressing appropriate candidates to screening and interview stages all over this period so don’t delay and apply now! We will not accept unsolicited CV at this stage. For more information, Contact Us by Adeline Le Bris at IT.Recruitment@education.govt.nz Please review the position description by copying and pasting this link into your browser:https://expressonline.haineslink.co.nz/pdfs/685499_JobDesc.pdf Applications close atmidnight on Sunday, 6June 2021 How to submit the application:Please apply via our website:https://jobs.education.govt.nz/jobtools/jncustomsearch.viewFullSing le?in_organid=17584&in_jnCounter=224650147&in_jobDate=All&in_sea rchbox=YES&in_summary=S&in_site=CareersSiteSkills:
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