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Offer: Policy Administration Manager:ACC_hainesJob description:Job Description» Lead teams that are considered the engine room of Business Customer Operations» Showcase your innovation, ideas for improvement an inspire your team to follow » Work within a team that focuses on personal development, career growth and engagement Our purpose at ACC is to improve lives every day.We put our customers first, showing manaakitanga and supporting their wellbeing. It’s to enable everyone in Aotearoa the freedom to live their lives knowing that if they need us, we’ll be there. The Policy Administration Manager is responsible for the effective management of processing elements, including outbound contact for business customer policies. You will lead and manage the team to deliver an effective and efficient customer practice through simplified business customer-facing processing methods, to improve the business customer practice. Making sure we have a consistent and seamless delivery of services and utilising resources across the business customer group will be your focus. You will enjoy working in a collaborative and continuous improvement environment, in which innovation and ideas are embraced to help us create a digital led practice for our customers. What We are seeking from you to be prosperous in this function will include the following: » You will have proven practice in a similar leadership abilities function, managing large volumes and high transactional activities » practice managing processing functions with core focus on service levels to deliver a high level of operational performance » capability to vary working and leadership abilities styles to meet the needs of different situations and people » Strong leadership abilities expertise with proven track record of achieving results through people » Sound business practice encompassing operational management, financial management, reporting and business analysis » Excellent communication, influencing and relationship management expertise » Strong business judgement and decision-making capabilities Benefits of working at ACC include the following: » Competitive income $111k – $140k (depending on practice) with an additional generous 9% superannuation contribution » Flexible working policy and up to two day’s work in the house » Flexible leave options available to purchase additional leave » You will be joining a supportive leadership abilities team, who thrives on developing and coaching our people to enable them to be the best version of themselves We know that a diverse and inclusive team helps us meet the needs of our customers, and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with a discapability or who have additional mental health needs. Information technology is important to us that people are free to be themselves at work. Here are some ways we encourage that: » Employee networks to support our colleagues from diverse backgrounds » The option to explore flexible working that suits your needs and ours » Development opportunities in te reo M?ori me ?na tikanga How to submit the application:Applications close on Thursday, 28 October 2021. Please attach your cover letter telling us what you can bring to this function and why it's the function for you.Applications can only be accepted when submitted through our ACC career website. If you encounter accessibility issues when submitting your application, or if you have any questions about the function please email nadine.o'donnell@acc.co.nzThis is an exciting opportunity to join our team, where your contribution will be valued, and you'll have an capability to make an impact on improving our customer practice. Our core focus for our leaders is to inspire, motivate and drive the team towards achieving our Business Customer Vision. Skills:
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