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Client practice Manager:Job description:
Client practice ManagerJob location:Auckland Manukau & East Auckland Work Type: Permanent » » » »East Tamaki; 100-120K + bonus + increased super allowance – parking on site »Newly created management position, opportunity to grow and develop the function »Established, well known and growing international brand and business This newly created management position will see you working alongside the Customer Service Manager to look at the overall client practice and strategize improvement of processes and systems and see these initiatives through to completion. this function will be a buffer between the Sales Department and Customer Service team to be able to see the full client cycle and analyse the current processes to find areas of improvement and be able to deliver a high quality of service to clients across the country. Having an analytical and proactive approach is key in this function to be able to analyse systems, processes, performance and client practice to change the reactive nature of this department while become proactive and consultative with internal team members and clients. You will also be required to manage customer service escalations and be able to communicate and educate clients efficiently to find resolution and establish a foundation of knowledge to further benefit the business-to-business relationship. » Analysis of overall team operations, process, systems and team performance » Processes and systems improvement and implementation » Managing and find solutions to customer service escalations with clients and being able to communicate and educate these back for a prosperous outcome » Strategize, planning and implementing automation and Information technology systems for the future proofing of functions to increase productivity and client practices this function will need an action focused individual who has practice in Client Relations and Management. A confident, professional and analytical individual who can manage relationships and expectations effectively will succeed in this function and having a proactive focus in delivery and future proofing of the department. Having SAP practice is a non-negotiable for this function. » Client Relationship and practice Management practice » Highly proactive, confident, professional and analytical » Effective communication and relationship building expertise with both internal staff and clients » Be able to work alongside and collaborate with management from all departments » SAP practice This newly created function will see you take this department to the next level and be able to be hands on working alongside management to continually improve and implement initiatives for overall better client practice. this function will move quickly, apply today by clicking the Apply button or call Stacey on 09 366 9977 today for more information. Reference Number: 55211 Contact info: Stacey Bollond Profession: Call Centre & Customer Service > Operations & Management Employer : Kinetic Recruitment Date Published: 20/05/2021 11:49:00 AM www.kinetic.co.nz Job location: Auckland Manukau & East Auckland Work Type: Permanent » » » »East Tamaki; 100-120K + bonus + increased super allowance – parking on site »Newly created management position, opportunity to grow and develop the function »Established, well known and growing international brand and business This newly created management position will see you working alongside the Customer Service Manager to look at the overall client practice and strategize improvement of processes and systems and see these initiatives through to completion. this function will be a buffer between the Sales Department and Customer Service team to be able to see the full client cycle and analyse the current processes to find areas of improvement and be able to deliver a high quality of service to clients across the country. Having an analytical and proactive approach is key in this function to be able to analyse systems, processes, performance and client practice to change the reactive nature of this department while become proactive and consultative with internal team members and clients. You will also be required to manage customer service escalations and be able to communicate and educate clients efficiently to find resolution and establish a foundation of knowledge to further benefit the business-to-business relationship. » Analysis of overall team operations, process, systems and team performance » Processes and systems improvement and implementation » Managing and find solutions to customer service escalations with clients and being able to communicate and educate these back for a prosperous outcome » Strategize, planning and implementing automation and Information technology systems for the future proofing of functions to increase productivity and client practices this function will need an action focused individual who has practice in Client Relations and Management. A confident, professional and analytical individual who can manage relationships and expectations effectively will succeed in this function and having a proactive focus in delivery and future proofing of the department. Having SAP practice is a non-negotiable for this function. » Client Relationship and practice Management practice » Highly proactive, confident, professional and analytical » Effective communication and relationship building expertise with both internal staff and clients » Be able to work alongside and collaborate with management from all departments » SAP practice This newly created function will see you take this department to the next level and be able to be hands on working alongside management to continually improve and implement initiatives for overall better client practice. this function will move quickly, apply today by clicking the Apply button or call Stacey on 09 366 9977 today for more information. Reference Number: 55211 Contact info: Stacey Bollond Profession: Call Centre & Customer Service > Operations & Management Employer : Kinetic Recruitment Date Published: 20/05/2021 11:49:00 AM Skills:
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