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Offer: contact center team leader:Job description:job detailsposted. Wednesday, 7 July 2021 location . auckland specialism . call centre & customer service job type . permanent working hours . Full-Time income . NZ$ 60,000 - NZ$ 65,000 per year reference number . 90M0449610_1625632357 contact . samsara cawley, randstad apply now .seek-apply-btn { display: block; width: 260px; height: 48px; line-height: 45px; background: #e60278; color: #fff; border-radius: 4px; box-shadow: 0 1px 2px 0 rgba(64,64,64,0.5); font-size: 18px; text-align: center; text-decoration: none; font-family: Helvetica, Arial; } .seek-apply-btn:hover { background: #fd0585; box-shadow: 0 1px 2px 0 rgba(64,64,64,0.4); } .seek-apply-btn:active { background: #cd026b; box-shadow: 0 1px 2px 0 rgba(64,64,64,0.7); } .seek-apply-btn__image { display: inline-block; height: 30px; width: 75px; margin: -1px 0 0 9px; vertical-align: middle; background: url(/Images/System/seek/seek-apply-with-logo.svg) no-repeat; background-size: 100% 100%; } a.seek-apply-btn:link, a.seek-apply-btn:visited, a.seek-apply-btn:active { color: white; } Apply with job descriptionDue to recent growth, our client is seeking a Team Leader to work within their Customer Service Contact Center team. this function is a newly created position and is imperative to ensuring an exceptional customer practice.Our client offers an award-winning global cloud platform and is transforming the property industry around the world. With offices in New Zealand, Australia, India, and Singapore, they deliver the best in people, data, and technology to their customers. About the function: This is a diverse function and is not your average 'customer service' job. Some of your tasks will include: » Managing a team of 6 customer service representatives » Ensuring quality service delivery and KPIs are met » Handling escalation calls and quickly determining a solution » Monitoring the valuation platform to insure valuation orders flow through seamlessly » Managing a high volume of inbound and outbound calls » Building and maintaining relationships with our stakeholders » End to end monitoring of valuations to ensure they are compliant with banking standards advantages: » Competitive income » Modern Auckland Central office » Awesome work culture and team! » You will receive a lot of training and tons of support from the team (including emotional support from the office dogs!) About You » practice leading high performing teams within the contact center space » Proven practice in customer service, excellent computer expertise and an innate capability to multi-task, organise and communicate, this function is for someone who enjoys a challenge. » Ideally, we would love someone who has previous practice in the property, banking or real estate industry however this is not essential » Good standard of spoken English » Previous practice in a customer service function is essential Apply today! If you're looking to step into a fast-paced, compensateing and flexible environment click the apply button or contact Samsara on (09) 300 7424 or E-Mail: samsara.cawley@randstad.co.nz for a confidential conversation. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. expertiseContact centre team leader, team leader, customer service, contact center, TLeducational requirementsSecondary School/High SchoolSkills:
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