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Offer: Service Desk Team Manager:MinEducationJob description:Job DescriptionAbout usAt the Ministry of Education, our people shape an education system that delivers equitable and excellent results. Our sights are set on ensuring our education system serves every individual child and young person fairly, and creates the best foundation for equal opportunity. Our organisation is full of hugely talented people, from a wide variety of backgrounds. They work collaboratively, setting goals and reaching them, to shape a world-leading education system. Our people are broadening their own horizons and, ensuring our education system is equipped to broaden the horizons of our children and young people, thus ensuring the best possible future for New Zealand. About our group The Customer Services team provides the ‘front door’ to the Information technology group and the Ministry, delivering customer services and training in a range of ICT (Information and Communication Technologies) systems and applications to the Ministry and wider education system. About the function We are offering a great opportunity for an practiced Service Desk Team Manager to lead and manage a large and dynamic team of customer service Information technology professionals, within our Wellington office. The Service Desk Team Manager leads a Service Desk team, who provide support, guidance and advice relating to the Information technology and Communications Systems to Education staff nation-wide. The Service Desk are the voice and face of the Information technology Group and provide a central contact point for a range of complex incidents, problems and service requests. The Service Desk Team Manager provides dedicated leadership abilities and skills to their Service Desk direct reports with a focus on ensuring their team is providing a high level of operational support to all users, improving the quality of service and building capcapability to deliver on work programmes. The team require specialised knowledge and knowledge across a large and complex Information technology environment and the analysts must make critical decisions around resolution, escalation and customer service; while attempting to meet Service Level Agreements and Key Performance Indicators. About you We are seeking for a vibrant person who has had practice in management within a Service Desk environment and brings skills and practice in the following areas: » practice of (ITIL) including Incident Management, Problem Management, Change Control, SLA and MoU agreements and work flow improvement processes » practice in creating an inspiring team environment with an open communication culture » Monitor team performance and report on metrics » Motivate team members to execute their best, encourage creativity and continuous improvement » Discover training needs and provide coaching » Listen to team members feedback and resolve any issues or conflicts » An consciousness of a range of Information technology related technologies and their practical applications in support business requirements » practice in analysing business requirements from different customer groups and making connections across groups as part of developing options » Planning and time management skills » Excellent communications and leadership abilities skills » Decision making skills » In-depth knowledge of performance metrics If you’d like to bring your skills to a compensateing function within an organisation that’s continuously reaching goals and striving for a better future for New Zealand, we’d love to hear from you. Are you ready to make a difference? Please review the position descripton by copy and pasting this link into your browser:https://expressonline.haineslink.co.nz/pdfs/712710_JobDesc.pdf If this opportunity interests you, please apply now attaching your CV and cover letters using the ‘apply online’ button. For more information Contact Us by Monique Quinn 04 463 1531 orMonique.quinn@education.govt.nz Applications close on Friday, 28 January 2022. Interviews will be held week of the 7 February 2022 Only candidates who are legally entitled to work permanently in New Zealand should apply. The Ministry invites applications from fully vaccinated people or people with a valid medical exemption (under the COVID-19 Public Health Response (Vaccinations) Order 2021). We will require evidence of your vaccination status, or your medical exemption, at the pre-employment stage. How to submit the application:Apply via this link:https://jobs.education.govt.nz/jobs/EDU-1595611Skills:
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