Job details |
||||||||||||||||||||||||||||
|
Customer Experience Representative:Adecco Personnel LimitedJob description:Customer Experience Representative - Call Centre & Customer Service
Customer Experience RepresentativeLocation DunedinOtago Job type Full Time Salary 26 to 26 Category Call Centre & Customer Service > Call Centre Operator » Multiple Positions Available » Working with a well-known Client » Great team environment Our client is looking for multiple experienced customer service champions to join their team in a full-time position beginning 21st August. As a Customer Experience Representative, you will be the primary point of contact for our diverse customer base, including clients, businesses, and service providers. Your role is crucial in ensuring that our customers' needs are met with excellence, and you will engage with them through various communication channels, such as phone, email, social media, and live chat. The responsibilities of this role are varied, ranging from handling customer queries, addressing feedback, providing information on cover entitlements, and educating customers about our products and services. Role Requirements: » Helping, supporting and educating customers » Providing a high quality interaction with customers, seek feedback and find opportunity for growth and improvement » Update customer records and record all relevant notes accurately » Develop and maintain relationships with external customers and third parties » Assess customer's eligibility for services and comply with the relevant financial framework to ensure all financial standards are met To be successful in your application: » Proven experience in administrative customer service » Exceptional organizational skills with a keen eye for accuracy, problem solving and detail. » Strong communication and interpersonal abilities, enabling effective collaboration with both clients and the internal team. » Ability to work independently and handle multiple tasks efficiently, meeting deadlines consistently. What's in it for you? » An in-depth training process to make you feel confident in your role » Long-term assignment, with the potential to gain a permanent role » Competitive payrate » Working in a fantastic team environment Applicants must have the right to live and work in New Zealand and may be subjected to a pre-employment drug screening. "As one of the world's largest employers, we believe in talent not labels, and focus on the diverse and unique skills our people bring. Our commitment to equal opportunity, inclusion, and diversity is part of our broader dedication to respecting fundamental human rights across our value chain. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued." Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group is an Equal Opportunities Employer. share Go Back Apply Now Apply with Adecco Save for later Reference number 200114050_169100767386534 Contact Details Ailish Thompson Date Posted 3/08/2023 6:21:00 AM Skills:
|
||||||||||||||||||||||||||||
|