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Job Opportunity: Customer Relationship Manager:Job description:Job detailsOrganisation Royal New Zealand Ballet Closes 2 Nov 2021 Posted on 20 Oct 2021 Region Wellington Work type Full time employment Work classification Marketing & Media ShareCustomer Relationship ManagerThe Royal New Zealand Ballet » Be part of a globally recognised arts organisation, in a permanent function » Unique opportunity to join our fast-paced marketing team and make a genuine impact on Aotearoa's cultural community » Supportive, dynamic environment with opportunity to lgain & grow » Flexible working, ticket perks and company benefits The Royal New Zealand Ballet is a company of dynamic dancers from diverse backgrounds and presents a repertoire of classic and contemporary works both across the New Zealand and internationally. We're currently on the search for a full time Customer Relationship Manager, located in our central Wellington office, reporting into the Marketing & Sales Manager. This is an outstanding opportunity to be at the heart of a national arts organisation, working closely with colleagues and customers whilst driving decision-making at a strategic level. In this function you will be responsible for managing the ticketing operation, leading CRM functionality, and supporting long-term strategy through data-driven insights. You will also have the opportunity to be innovative and support new ways of doing things as we look to continuously improve. Day-to-day you'll be responsible for: » Sales: Manage end-to-end sales pathway, from setting up technical ticketing builds to processing box-office sales » Ticketing Operations: Customer support, seating plans, ticketing policies, hold allocations and promotional offers » Relationship Management: contact with performing arts venues, ticketing agencies, internal stakeholders » Data Processing: manage systems for processing, storing, and reporting on customer data » Data Analysis: Manipulate data to identify patterns and provide strategic insight » CRM Management: Be an expert user and champion functionality of RNZB's CRM system (Tessitura) across the organisation » leadership abilities: Manage the Ticketing Coordinator Who and what are we looking for? » At least three years' practice in a customer facing sales function, preferably in the events industry or similar » practice of working with CRM or databases (Tessitura would be an advantage) » knowledge of data processing and analysis » Excellent interpersonal expertise » Strong problem-solving expertise and ?can-do' attitude » Attention to detail and a passion for customer service » A strong interest in the performing arts industry » Curious with an eagerness to learn, grow and continuously seek out improvements! What we offer? » Being part of a nationally recognised arts organisation, making a significant impact on Aotearoa's cultural community » Ticket perks to our performances » Flexible working environment » Discounted gym membership » Investment in your personal career development and training How to submit the application: Sound like the function for you? To find out more and apply, please visitrnzb.org.nz/careers. Skills:
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