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Job Offer: Service Desk Analyst:MinEducationJob description:Job Description»Service Desk Analyst»Tow, permanent, full-time positions »located in Wellington About us At the Ministry of Education, our people shape an education system that delivers equitable and excellent results. Our sights are set on ensuring our education system serves every individual child and young person fairly and creates the best foundation for equal opportunity. Our organisation is full of hugely talented people, from a wide variety of backgrounds. They work collaboratively, setting goals and reaching them, to shape a world-leading education system. Our people are broadening their own horizons and, ensuring our education system is equipped to broaden the horizons of our children and young people, thus ensuring the best possible future for New Zealand. About the function Are you looking for a new challenge in Information technology Service Desk Support? Do you get a kick out of helping others, and have excellent written and verbal communication expertise? Are you comfortable working in a challenging and fast paced environment? If so, this function could be yours. Joining our existing team, you’ll help us expand our reach to provide continuous support capcapability from our location in Wellington team. You’ll gain practice providing Information technology Service Desk support across a broad variety of business technologies including; mobile devices, remote access, skype, application software, networking, printing, desktop, exchange, fileshare, internet support, hardware, user security and onsite support. About you To be prosperous in t his function you will have the following: » At least one to two years’ practice in an Information technology Service Desk environment using a call tracking system, preferably vFire » practice in supporting Windows computers, laptops and tablets as well as Android and Apple Mobile Phones » practice in supporting Microsoft Office Suite » Windows Server practice – basic Active Directory Administration Do you have the following? » An attraction for technology and navigating different systems » A natural interest in helping people, and know how to build relationships quickly » Excellent communications expertise – you’re a natural on the phone and can master a great email To thrive in this function you’ll have: » sound customer service practice – preferably Information technology Service Desk » tact, diplomacy, patience » personal assertiveness and motivation » fast keyboard expertise » capability to multitask and prioritise » high attention to detail, thorough, meticulous and consistent » a focus on results and solutions If you’d like to bring your expertise to a compensateing function within an organisation that’s continuously reaching goals and striving for a better future for New Zealand, we’d love to hear from you. Are you ready to make a difference? Please review the position description by copying and pasting this link into your browser:https://expressonline.haineslink.co.nz/pdfs/679015_JobDesc.pdf How to submit the application:If this opportunity interests please apply now attaching your CV and cover letter telling us why you are the best person for this job. For more information Contact Us by Casey Clement on casey.clement@education.govt.nz Applications close on Friday, 26 March 2021 and interviews will be held on week of the 29 March 2021.Skills:
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