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Customer Service Delivery Lead:Adecco Personnel LimitedJob description:Customer Service Delivery Lead - Call Centre & Customer Service
Customer Service Delivery LeadLocation WellingtonNew Zealand Job type Full Time Salary 65,000 to 70,000 Category Call Centre & Customer Service > Customer Service » Nationwide education organisation » Government & business sector focus » Upskilling opportunities for growth Role & Responsibilities Working closely alongside the operations and training teams, the purpose of your role will be to provide solutions for your clients learning and development needs. This will be achieved through creating outstanding relationships and supporting the end-to-end delivery of these courses. Responsibilities include; » Build, manage, and maintain strong relationships within customers. Provide excellent support, responding to and resolving issues and queries from clients in a timely manner » Support the end-to-end customer experience for the qualification sign up, support and development of operational plans to promote the learning and development tools, qualifications, and workplace programmes to clients » Schedule and conduct visits with clients with a focus on supporting the best customer experience. » Work closely with the Delivery Team (& wider team) to support the identification of leads and the conversion of opportunities to contribute to further growth and engagement with the business » Establish and maintain appropriate files, records, contacts, opportunities, pipeline forecasting through CRM Who is our ideal candidate? We are on the hunt for a commercially driven individual who takes pride in what they do. Experience working within a B2B format with clients is desired, along with a positive and flexible attitude. This role requires the use of a variety of systems along with the ability to understand the technical features of each course and share these with clients. Overall, to be successful in this role you need to have a passion for networking and establishing yourself as a trusted advisor. What's in it for you? This is an incredible organisation who have a trusted team of experts providing training across 23 sectors. Not only will this role keep you motivated and engaged, it also opens the door to a range of opportunities within their 9 brands. Along with a competitive salary, this role is a secure Monday - Friday full time permanent position with 2 days of hybrid working. As an organisation, they also offer 5% Kiwisaver, life insurance, free courses, birthday leave and a range of other onsite perks. If you are interested in this role, please apply within with your current CV and I will respond to all applicants. Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group is an Equal Opportunities Employer. share Go Back Apply Now Apply with Adecco Save for later Reference number 200110483_167927835285693 Contact Details Amy Macleod Date Posted 20/03/2023 1:13:00 PM Skills:
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