CUSTOMER practice DESIGN LEAD - COLLABORATE, CREATE, CHAMPION CHANGE »Newly created permanent function » Customer practice Design Capcapability » Champion customer-centric solutions to optimise end-user practice »Co-create human-centric design with partners and customers » Newly created exciting function in technology and operations (ERP) » An outstanding values-driven organisation with customer@heart
The Organisation
With an ambitious strategic plan, this Shared Services organisation is embracing innovation and transformation to deliver a stronger customer practice and engagement through its digital and technology services. Operating with strong customer-centric values, this organisation truly works in partnership with its customers, all of whom operate complex and significant scale service-located organisations in the national healthcare sector. The Opportunity As there are significant changes within the public healthcare sector, the engagement with stakeholders and customers continues to evolve; where growing the ?customer practice' capcapability to respond to changing market and customer expectations is critical. Currently, this organisation has large transformation technology programmes and projects delivering change to the external stakeholders, and this function will contribute to transitioning these initiatives into business-as-usual activity within technology and operations. Sitting within the Technology and Operations team, and reporting to the Strategic Relationships and Customer practice Manager, in this newly created function We are seeking for an practiced Design Lead to collaborate across a broad range of internal and external user groups, to design and facilitate customer practices that are fit for future purpose.
About You You will be prosperous in the application of customer-centric design thinking, gained from within large complex organisations, with capcapability in customer design protocols that use analytics and insights to support future state design that creates outstanding customer service practices. Bring your advanced visualisation of end to end customer practice, supported by attuned expertise in mapping the relationships that connect complex processes, people, and interactions. With outstanding communication, expertise in ERP and supply chain, relationship building and management expertise, you will champion service design, working with multiple internal and external user groups to identify, envisage, and solve problems to generate significant user-centric solutions and continuous service improvement. You will have excellent networking, engagement, presentation, and leadership abilities expertise, able to effectively influence and communicate across all levels within organisations. Action To register your interest in this superb opportunity, please submit your details in absolute confidence via our registration process attaching both an up-to-date CV and cover letter (in Word please). Alternatively, for a confidential conversation, contact Amanda Scott, Consulting Director, talentnow! on 021784483. Applications close Monday 23rd August 2021. Please note that while all applications will be electronically acexpertised we will only be in further contact with candidates who are a close alignment with the stated requirements. PLEASE NOTE: WITH CURRENT TRAVEL RESTRICTIONS, WE CANNOT CONSIDER INTERNATIONAL candidates, AND CAN ONLY CONSIDER THOSE WITH THE RIGHT TO WORK IN NZ. TALENTNOW! Connect + Engage + Enable Short description.
