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Job Offer: Incident Manager:Ministry of Social DevelopmentJob description:Job DescriptionAbout usThe Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent. We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, wh?nau and communities. As a Te Tiriti o Waitangi partner we are committed to supporting and enabling M?ori, wh?nau, hap?, Iwi and communities to realise their own potential and aspirations. Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are. Incident ManagerAuckland CBD - Auckland» Excellent customer relationship management expertise » availability to work flexibly in a rapidly changing environment » capability to reach quick and effective resolutions of High Priority P1 and P2 incidents » Be solution focused and can look at issues from a range of angles About the function We seek a naturally curious and detail-oriented individual to join our Information technology Operations and Security Centre team as an Incident Manager, playing a critical function facilitating our Incident Management Process. We are the first point of contact for Information technology system outages. We restore normal services as quickly as possible and minimise the adverse impact on business operations. Incident Management is responsible for initiating the Major Incident Management (MIM) process, and is the primary point of co-ordination, communication and escalation for major incident resolution. In this function, you will » Manage all priority incidents » Complete incident reports and keep significant information up to date » Act as a point of contact for major incidents on call and after hours » Coordinate and facilitate restoration of services » Build relationships with stakeholders Your strong organisational expertise and attention to detail are essential, we want someone who is passionate about incident management. Your natural curiosity and eagerness to lgain will enable you to thrive in this function. About you To be prosperous in this function you will have the following expertise and practice: » Information technology Service Delivery Manager or equivalent practice essential (especially in a large, complex, organisation) » practice of working in an Agile/ SAFe environment » significant business or technical qualification at tertiary level or equivalent professional practice » Demonstrated success in building and maintaining positive working relationships » capability to multi-task, prioritise and escalate where necessary » Can demonstrate an knowledge of technology solutions within the business environment in general » Passionate about customer service » Target driven and committed to the attainment of goals » Excellent written and interpersonal expertise Position Descriptionhttps://www.msd.govt.nz/hr/documents/position-descriptions/dce -transformation/improvement-systems-and-technology/incident-manager-oct-2020 .docxTo support our people's professional development, we're implementing the SFIA capcapability framework. This includes translating our Position Descriptions to align with the framework. We'll keep you informed of any updates to this Position Description during the recruitment process. income range: $80,219.00 – $98,045.00Closing date:Friday the 28th April 2023Joining us Joining MSD means being part of a wh?nau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with M?ori, Hap?, Iwi and communities to realise their own potential and aspirations. If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process. MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the function is identified as requiring vaccination at the time. How to submit the application:To apply, click HEREto upload your CV, cover letter and complete the online application form.Note: Your cover letter will be a key part of our assessment process, so please highlight how your practice relates to the key responsibilitieslisted in the position description.All applications must be made online. If this is not possible or if you have any queries, Contact Us by us atjobs@msd.govt.nz Internal MSD Employees - please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.Skills:
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