Job details |
||||||||||||||||||||||||||
|
Job Opportunity: Contact Centre Consultant:Job description:Contact Centre ConsultantPayment: Paid Position ($21.20-26NZD per hour)Job location: Auckland Central Region: Auckland practice: practice Necessary Listing Added: 18/10/2022 As the borders and international flights open back up Madison is seeking Temp Contact Centre Consultants to service the growing needs for our client Qantas. Qantas is well established in the airline industry and has been serving communities for more than 100 years. Along with excellent service they aim to have a positive impact on the broader community and minimise their impact on the environment. And, above all, achieve the highest standards of safety and integrity. About the function: » 5-month temp function with potential of converting to permanent opportunities » Asap start till end of March 2023 » 40 hours per week rostered » You need to be entirely flexible between 5am – 9.30pm Monday – Sunday » Hybrid working model – predominantly working in the house once trained however you will be required in the office for the induction period (first 6 weeks) and as and when required » Multiple functions available of which 2-3 would be preferably Japanese speakers Job Summary: » Respond to inbound queries via multichannel offering, including, but not limited to, voice, webchat, social media, in-app chat and email » Initiate outbound interactions as required » Attempt first contact resolution to customer queries and resolution of procedural or process failure not limited to before/after or during customer journey » Interpret and accurately calculate international and domestic fares and rules where applicable » Action all queries within the required timeframe » Recalculate tickets for reissue, sales, refunds and issuance where applicable » Achieve viable Customer Recovery for airline events such as, but not limited to, disruptions, complaints, and retention To be prosperous in this function you will have: » Excellent verbal and written communication expertise » High level of resilience, self-motivation, and initiative » capability to work independently and as part of a team » Either Fibre or VDSL connection » A work in the house desk setup/ office (tech will be provided) If you are ready to for your customer service career to TAKE OFF then we would love to hear from you. Click APPLY NOW to get your application underway! Skills:
|
||||||||||||||||||||||||||
|