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Job Offer: Service and Support Advisor – Triage:HainesAttractJob description:Job Description» Challenging work in which no two calls are the same» Varied work where you use your critical thinking and judgement » continuing learning, guidance, and coaching About the function – Atu mo te mahi As a Service and Support Advisor-Triage (SASA-T), you’ll be the first point of contact to ensure all inbound calls are answered efficiently and effectively. These calls could be Out of Hours medical services or the 0800 Healthline service. This varied function involves responding to non-clinical questions, directing people towards local services, carrying out medical reception tasks and passing on the more severe calls to our clinical staff. This service operates 24/7 and your shifts will be rostered. You will need to be available to work one evening per week and two weekend shifts per fortnight. this function is fixed-term. About you – Pehea koe: » Current student of a Health Science Qualification:(5th year MBChB and above, final year nursing student or final year paramedicine student) » Current technical expertise with various applications such as MS Office, Excel, Word and Outlook » Acute Health Assessment training is preferred » Customer service practice and a strong customer service ethic » The capability to speak different languages would be advantageous » Comfortable working in a fast paced, high stress environment About us – Ko wai hoki Whakarongorau Aotearoa has the privilege of running free to the public, virtual health, mental health, and social services for the people of Aotearoa. Our 12 clinical teams and support services are located across contact centres in Auckland, Wellington, Christchurch, and from their homes across Aotearoa. We want to give everyone in Aotearoa the opportunity for wellness. We focus on the connected world of digital care, where we can help join all the dots, and select the right services, advice, support and help for the right need. Through our 30+ services we connected with over 950,000 people last year (to 30 June 2021). We use our healthy imagination to deal with big problems by knowledge the tiny ways that people are blocked from getting the care they deserve. Our imagination comes from our people and our partners and their drive to never give up. ? t?tou uara – Our values Our values underpin all we do, and how we do it. We are seeking for people who align naturally with these values and will champion them: » Mahia te mea tika – Do the right thing » Hihiri e te kounga – Motivated by quality » Ng?kau nui ki te pai ake – Passion for better » Pokohiwi ki Pokohiwi – Shoulder to shoulder To tatou tikanga – Our culture Our staff are passionate people, each driven to contribute to better health results, with a focus on high priority populations. We are focused on hiring kaimahi who live and work in the communities they serve. Whakarongorau Aotearoa’s commitment to knowledge and improving mana taurite (equal status) starts with the knowledge of self and how we, as health professionals, think and behave each minute of each day to serve the health needs for Aotearoa. To ensure we are as connected and as engaged as we can be with the people we help, nearly 20% of our workforce identify as M?ori and 22% as Pasifika. How to submit the application:https://careers.homecaremedical.co.nz/jobs/1588735-service-and -support-advisor-triageSkills:
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