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Job Opportunity: Service Desk Analyst:MinEducationJob description:Job DescriptionAbout usAt the Ministry of Education, our people shape an education system that delivers equitable and excellent results. Our sights are set on ensuring our education system serves every individual child and young person fairly and creates the best foundation for equal opportunity. Our organisation is full of hugely talented people, from a wide variety of backgrounds. They work collaboratively, setting goals and reaching them, to shape a world-leading education system. Our people are broadening their own horizons and, ensuring our education system is equipped to broaden the horizons of our children and young people, thus ensuring the best possible future for New Zealand. About the function Are you looking for a new challenge in Service Desk Support? Do you get a kick out of helping others, and have excellent written and verbal communication expertise? Are you comfortable working in a challenging and fast paced environment? If so, this function could be yours. Joining our existing team, you’ll help us expand our reach to provide continuous support capcapability from our location in Wellington team. You’ll gain practice providing Service Desk support across a broad variety of business technologies including; bespoke application support, user provisioning, user access, data collection and data integrity support. About you To thrive in this function you’ll have the following: » At least one to two years’ practice in a Contact Centre / Service Desk environment » practice with using a call tracking system » practice in troubleshooting bespoke application support Do you have the following? » Excellent communications expertise – you’re a natural on the phone and can master a great email. » A natural interest in helping people, and know how to build relationships quickly » An attraction for technology and navigating different systems » A focus on results and solutions » Tact, diplomacy, patience » Personal assertiveness and motivation » Fast keyboard expertise with high accuracy » High attention to detail, thorough, meticulous and consistent » A focus on results and solutions » To be an adaptable, hardworking team player » Have the ‘can do attitude’ and goes the extra mile » Can demonstrate initiative and self-direction » Has excellent time keeping expertise If you’d like to bring your expertise to a compensateing function within an organisation that’s continuously reaching goals and striving for a better future for New Zealand, we’d love to hear from you. Are you ready to make a difference? Please note that theTe T?huhu o te M?tauranga – Ministry of Education has a Policy that requires all employees to be fully vaccinated with an approved COVID-19 vaccine. prosperous applicant/s will need to comply with the requirement to be fully vaccinated and provide evidence regarding their vaccination status. Please review the position description by copy and pasting this link into your browser:https://expressonline.haineslink.co.nz/pdfs/711783_JobDesc.pdf If this opportunity interests please apply now attaching your CV and cover letter telling us why you are the best person for this job. For more information Contact Us by Ravi Ram 04 463 8342 Applications close Thursday, 20 January 2022. How to submit the application:Please apply via this link:https://jobs.education.govt.nz/jobs/EDU-1594900Skills:
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