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Job Offer: Business Performance Analyst – Permanent:ACC_hainesJob description:Job Description» Analysis, Channel trends, insights, performance reporting and collaboration» Design, build and implement integrated channel reporting across digital, voice and email channels » Support investment and strategic decision making with channel insights » expertise and practice of digital and / or contact centre reporting » Future focused, see the possible from the impossible The Business Performance Analyst function reporting to the Manager Workforce Management gives you the opportunity to make a difference to the lives of Kiwis. You’ll focus on creating great customer practices through your capability to analyse data and connect the dots to the bigger picture. With ACC, you’ll be supporting people in Aotearoa to stay safe by minimising the incidence and impact of injury, as well as helping them recover from injury if an accident does happen. Join us – an organisation that grew out of bold thinking and has an enduring commitment to care for others at work, home and play. Sell the function – why it’s important – why does Information technology make a difference to kiwi – what are the results/results – sell the function to the workforce demographic that will be attracted to it. Make sure you use as many SEO key words as possible to support candidate search and landing page positioning What We are seeking for from you to be prosperous in this function will include the following: » Design, build, implement and operate ACC’s channel reporting framework across digital, voice and email channels » Support operational managers and product owners to drive performance and improve the customer practice and be a proactive advocate for the customer » Support ACC’s strategic change agenda by providing analysis to support investment across ACC’s customer interactions and channels » Create solid internal partnerships that delivers collaborative results » Provide analytical and reporting advice to ACC’s digital product teams » Maintain, measure and monitor progress against strategic objectives while providing an exceptional customer practice » Have excellent expertise of MS Office applications, especially Excel and Access » expertise of SAP Business Objects, Power BI, SAS/SQL and the Genesys suite of applications are desirable » Understand and have practice with performance reporting Working at ACC We know that a diverse and inclusive team helps us meet the needs of our customers, and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with a discapability or who have additional mental health needs. Information technology is important to us that people are free to be themselves at work. Here are some ways we encourage that: » Employee networks to support our colleagues from diverse backgrounds » The option to explore flexible working that suits your needs and ours » Development opportunities in te reo Maori me nga tikanga How to submit the application:Applications close on Thursday, 22 July 2021.However please note that if an ideal candidate is found during this time we will move forward with screening and interviewing sooner. Applications can only be accepted when submitted through our ACC career website. If you encounter accessibility issues when submitting your application, or if you have any questions about the function please emailkimberley.buchanan@acc.co.nzThe base income for this function starts at $68,093 and we offer an additional 9% superannuation contribution. The hours for this function are 40 hours per week.Skills:
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