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Customer Service manager:Job description:
Customer Service managerJob location:Bay of Plenty Tauranga Work Type: Permanent » » » »Small C/S team of 3, lots of coaching and development »Join a fun collaborative business, waste/recycling industry »National family owned business, good employer About the company This Company provide a range of options for residential and commercial waste management. Recycling and sustainable waste disposal solutions are hot topics right now and their commercial and residential customers want advanced cost-effective solutions. This established national organisation place massive importance on quality service and customer satisfaction. They are an awesome employer and the local Tauranga team are fun good bunch of people. If you’re looking for a function where your input is truly valued then this is the job for you. The function You will manage the customer service team of three and is located in Tauriko. The function includes: • Managing the workload of the customer service team; who are taking calls from customers and coordinating the workload of drivers • Leading, developing and coaching the team; optimising productivity, cross-training, target setting, future planning • Liaising with the accounts (in Auckland) You’ll work closely with the Branch Manager and Operations Manager on optimising the operational efficiency for the business. The function is Mon – Fri 7.30am or 8am to 5pm. The Right Fit The right person for this function will be proactive, practical, who is a natural people leader – and has proven practice too. You may have worked for a larger call-centre and are looking for somewhere your value is utilised or another function where you’ve managed a small team before. The team are down to earth and enjoy a laugh, so will suit someone similar. We are ready for this person as soon as we find you. Please send your CV to Cherie Hill by clicking on the Apply button now. Reference Number: 56645 Contact info: Cherie Hill Profession: Call Centre & Customer Service > manager/Team Leader Employer : Kinetic Recruitment Date Published: 13/12/2021 3:01:00 PM www.kinetic.co.nz Job location: Bay of Plenty Tauranga Work Type: Permanent » » » »Small C/S team of 3, lots of coaching and development »Join a fun collaborative business, waste/recycling industry »National family owned business, good employer About the company This Company provide a range of options for residential and commercial waste management. Recycling and sustainable waste disposal solutions are hot topics right now and their commercial and residential customers want advanced cost-effective solutions. This established national organisation place massive importance on quality service and customer satisfaction. They are an awesome employer and the local Tauranga team are fun good bunch of people. If you’re looking for a function where your input is truly valued then this is the job for you. The function You will manage the customer service team of three and is located in Tauriko. The function includes: • Managing the workload of the customer service team; who are taking calls from customers and coordinating the workload of drivers • Leading, developing and coaching the team; optimising productivity, cross-training, target setting, future planning • Liaising with the accounts (in Auckland) You’ll work closely with the Branch Manager and Operations Manager on optimising the operational efficiency for the business. The function is Mon – Fri 7.30am or 8am to 5pm. The Right Fit The right person for this function will be proactive, practical, who is a natural people leader – and has proven practice too. You may have worked for a larger call-centre and are looking for somewhere your value is utilised or another function where you’ve managed a small team before. The team are down to earth and enjoy a laugh, so will suit someone similar. We are ready for this person as soon as we find you. Please send your CV to Cherie Hill by clicking on the Apply button now. Reference Number: 56645 Contact info: Cherie Hill Profession: Call Centre & Customer Service > manager/Team Leader Employer : Kinetic Recruitment Date Published: 13/12/2021 3:01:00 PM Skills:
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