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Offer: Customer Service Representative:Ministry of Social DevelopmentJob description:Job Description»Annual pay progression with health insurance discounts.»Highly sought-after Christchurch location with great transport options. »Full-time, Permanent »Start date: 12th December 2022 »Starting income $54,707 with annual progression to $66,864 Create a significant career with one of New Zealand's largest employers and largest public service, right here in Christchurch. Being part of the Ministry, means having access to real opportunities for growth, progression, and development, all backed by a truly supportive and inclusive team culture. We pride ourselves as the first point of contact for the public. You’ll have the opportunity to give immediate assistance whilst making a significant impact on the lives of everyday New Zealanders.We’re a diverse and inclusive team that celebrates the practices our amazing people bring to the group, making us an engaged and fun team. Look at your everyday work:» Taking inbound calls from those who need our support the most.» Focusing on reaching the right results that positively impact the each individual and community. » Living MSD values in the significant conversations you’ll have every day. Perks and Benefits» Annual pay progression» $400 Vision care subsidy service towards your costs of eye tests, glasses, and contact lenses » Generous family leave provisions » Staff discount on Southern Cross Health Insurance » Highly sought-after location, public transports options available. » Capcapability development framework to support your career aspirations with us » Lots of practical wellbeing support through Poutuar? – peer support, Employee Assistance Programme as our vision is to have a workplace where everyone has a sense of purpose, feels valued, are thriving and showing compassion towards self and others Hear from some of our CSR’s here:https://www.youtube.com/embed/w1p9fNhsm0A About youYour warm welcoming approach, manaakitanga and exceptional people expertise will help you to know and understand clients with ease. This knowledge enables you to work in partnership with clients to help them achieve their goals. You'll bring a high level of personal integrity, initiative, whakawhan?ungatanga, and a strong people focus to the function. You'll be comfortable navigating your way around computer systems. You're curious and like to uncover details, using your analysis expertise to find the cause of the problem and finding solutions.To flourish and be prosperous in this function, you'll need to have the following:» A strong passion and purpose for helping those who are in the most need.» Be adaptable, resilient, and able to quickly think on your feet. » Can ask effective questions and have strong active listening expertise. » Have an eagerness to lgain and desire for self-improvement. Hours of workprosperous candidates will be rostered to work over five days per week.Total hours of work are 37 hours and 55 minutes per week, although you are paid for 40 hours. Scheduled shifts are between Monday – Saturdays 6:30am to 10:00pm. We work on a no surprises, rostered basis and will ensure that you will know your scheduled shifts well in advance.During various peak times we may also offer overtime on some weekdays, Saturdays, and Public Holidays. Position Descriptionhttps://www.msd.govt.nz/hr/documents/position-descriptions/dce- service-delivery/client-service-support/customer-service-representative-marc h-2021.docxKey recruitment process information» If you are short listed the recruitment processwill include an pre-screening video, face to faceinterview and reference checking.» All candidates must include a current / updated CV with their application. A cover letter is not required as there are additional online application questions. » income starts $54,707.00 per annum, with yearly pay and progression up to $66,864 » Candidates must hold NZ Citizenship or a Permanent Resident visa at time of application. If you would would to know more information about this function, Contact Us by Michelle Russell on 03 963 8401 or email CHCH_CC_Recruitment@msd.govt.nz Applications close:Friday 11th November 2022 income range: $54,707.00 – $66,864.00Skills:
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