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Offer: Customer Solutions Lead:ACC_hainesJob description:Job Description» Wellington located with flexible working arrangements» Manage significant delivery partnerships » Reports to Head of Customer Solutions Take a lead function in enabling ACC to develop a customer practice culture and embed our customer strategy across the business. We want all people in New Zealand receive the support they need to avoid injury and manage their own wellbeing. As Customer Solutions Lead you will deliver customer practice skills, advice and guidance to the business through the development of strong delivery partnerships. This will enable the business to have the right resources, skills, insights and tools so they can continuously and improve customer practice and results. this function works in partnership with senior leaders across ACC (including functions such as Value Stream Owners, Product Managers and Product Owners) to ensure customer strategy, research, insights and tools inform the prioritisation, design and delivery of change and deliver improved customer results and practice. We’re committed to Te Tiritio Waitangi by providing space for m?tauranga M?ori located approaches to lead, support and develop approaches, tools, actions and expertise that creates space for M?ori and Tangata Tiriti (non-M?ori). Our Te Tiritio Waitangi direction is guided by the Wh?ia Te Tika – ‘Pursue What is Right’ – M?ori Strategy. Information technology illustrates our commitment to improve M?ori access, practice and results through our function managing the ACC scheme. What We are seeking for from you to be prosperous in this function: » Success in leading improvements to customer practice and enabling effective customer prioritisation decisions » The capability to translate insights into design thinking and service solutions » A collaborative approach to working at a senior level and the capability to engage people at all levels » Demonstrated capability to develop and deliver sound strategic plans that balance the interests of customers and stakeholders » practice in partnering with internal and external stakeholders » Highly effective influencing and negotiation skills » Previous practice as a Product Manager, Product Owner, or delivery manager If you can tick off a few of the list above we’d love to hear from you. For us, it’s about how you go about your work – the relationships you build along the way and how you support your team for success. Working at ACC We know that a diverse and inclusive team helps us meet the needs of our customers, and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with a discapability or who have additional mental health needs. Information technology is important to us that people are free to be themselves at work. Here are some ways we encourage that: » Employee networks to support our colleagues from diverse backgrounds » The option to explore flexible working that suits your needs and ours » Development opportunities in te reo M?ori me ng? tikanga For a PD click HERE. How to submit the application:Applications will run through to 5pm on Thursday, 24 June 2021. Applications can only be accepted when submitted through our ACC Career Website. If you encounter accessibility issues when submitting your application, or if you have any questions about the function please email cath.scott2@acc.co.nzSkills:
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