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Job Offer: Service Support Manager:Ministry of Social DevelopmentJob description:Job DescriptionAbout usThe Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent. We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, wh?nau and communities. As a Te Tiriti o Waitangi partner we are committed to supporting and enabling M?ori, wh?nau, hap?, Iwi and communities to realise their own potential and aspirations. Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are. Service Support Manager» Enjoy a compensateing leadership abilities function with plenty of variety!» Contribute to significant work whilst making a positive impact to New Zealanders nation wide » Wellington located » Flexible working arrangements To support the Ministry's purpose and drive effective delivery at an exciting time for the sector, we have a newly established function within Improvement Systems and Technology team.The Improvement Systems and Technology team are seeking an individual with strong leadership abilities practice to establish themselves as our new Service Support Manager at National Office in Wellington. As a Service Support Manager, you will be responsible for the service results provided to MSD's internal staff. You will provide visible service provision improvements to help support the team in resolving incidents and service requests within a timely manner. With a wide variety of variety this function brings, you will support the team across both the day-to-day operations and at a strategic level. Key requirements of the function » Play an active function in shaping the team's service provisioning culture » Coach, mentor, and support the team to ensure ever team member has the right capabilities and expertise to deliver » Provide and shape reporting on service provisioning performance metrics, whilst ensuring continuous reporting updates are shared with significant stakeholders » Analyse data to continuously understand opportunities for improvement » Providing leadership abilities whilst supporting the Service Desk, Regional Support technical staff and our ITSOC ( Information technology Security Operation Centre, Incident, Problem and Change) functions » Work in partnership with the Customer practice Technology Product Manager to improve our staff's practice when responding to service provisioning requests. To be prosperous in this function, you will bring previous practice in » Senior practice in leading a service function within a large and complex organisation » Planning and executing improvement activities » High levels of resilience and adaptcapability » Dealing with complexity at a senior level » Proven capability to build an effective team culture, whilst establishing trusted partnerships » Gathering and collating client feedback to help further improve on provided services What MSD can offer We are an organisation that has people at the centre of our work. » The chance to use your professional expertise to improve the lives of New Zealanders » A large and complex environment with a variety of challenging problems for you to deal with » A highly engaged and supportive leadership abilities team » Flexible working arrangements and competitive remuneration » A workplace culture that promotes wellbeing, collaboration and belonging Position Descriptionhttps://http://www.msd.govt.nz/hr/documents/position-descripti ons/dce-transformation/service-support-manager-november-2022.docxincome range: $124,872.00 – $187,308.00How to submit the application:To apply, click the ‘Apply Now’ button to upload your CV, cover letter and complete the online application form. Note: Your cover letter will be a key part of our assessment process, so please highlight how your practice relates to the key responsibilitieslisted in the position description. All applications must be made online. If this is not possible or if you have any queries, Contact Us by us at jobs@msd.govt.nz Internal MSD Employees - please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate. Closing date:Monday the 20th February 2023 Joining us Joining MSD means being part of a wh?nau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with M?ori, Hap?, Iwi and communities to realise their own potential and aspirations. If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process. MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the function is identified as requiring vaccination at the time. Skills:
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