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Job Offer: Service Desk Operations Analyst:MinEducationJob description:Job Description» Permanent» Wellington Kia ora, Bula Vinaka, Fakaalofa lahi atu, Fakatalofa atu, Kia orana, Malo e lelei, Malo ni, Talofa lava, Tena koutou katoa and welcome. Help shape the future of education At the Ministry of Education, we work together to shape an education system that delivers equitable and excellent results. Our organisation is made up of more than 3,000 talented and committed people around New Zealand, from a wide variety of backgrounds and cultures. While we work in different groups and on different things, we all strive every day to make the biggest difference we can for every child, young person and adult student in our education system. We are entering a transition period which will see changes made to the structure of the organisation to allow for a more locally responsive, integrated and accessible system. Information technology also supports our work to give effect to Te Tiriti o Waitangi where we seek to strengthen education for all ?konga and their wh?nau, especially for M?ori, Pacific, and ?konga with disabilities/learning support needs. About our group and team The Customer Services team provides the ‘front door’ to the Information technology Group and the Ministry, delivering customer services and training in a range of ICT (Information and Communication Technologies) systems and applications to the Ministry and wider education system. About the function We are offering a great opportunity for anpracticedService Desk Operational Analysttojoin our team. The Service Desk Operational Analyst is responsible for the maintenance and management of the Service Desk toolsets and will identify opportunities for enhancement of the Service Desktoolfunction. This positionrequiresspecialised knowledge and knowledge across a large and complex Information technology environmentto provide a service improvement focus across the use and support of core Ministry Information technology Systems. About you Weare looking fora vibrant personwho hashadpracticein Service Desk Operations within aService Deskenvironmentand bringsexpertise and practice in the following areas: » practice of (ITIL) including Incident Management, Problem Management, ChangeControl, SLA and MoU agreements » capability to engage with all levels of stakeholders and manage relationships under pressure » An consciousness of a range of Information technology related technologies and their practical applications in support business requirements » practice in workflows within Service Desk call logging tools » practice in training Service Desk and other support teams in our Service Desk Tool/s » practice in collatingkey statistics surroundingService Desk call and process management » Planning and time management expertise » Excellent communicationsboth verbal and written expertise » Decision making expertise » The capability to understand and apply the principles of Te Tiriti o Waitangi Are you ready to make a difference? We are an organisation that values our staff; stimulating, open working environments where everyone feels significant, valued and supported. At the Ministry of Education, we understand the importance of flexible working. So, if working in the house, working part-time or having a flexible start and finish to the day will help you achieve work/life balance, we will try to make Information technology happen. If you’d like to bring your expertise to a compensateing function within an organisation that’s continuously reaching goals and striving for a better future for New Zealand, we’d love to hear from you. Diversityof all kinds is extremely important, and so at MoE we embraceadiversityof perspectives. We welcome applications from individuals of all backgrounds, orientations, and identities. As a government agency, the Ministry is committed to keeping to the Treaty of Waitangi’s guiding principles in our work for and with M?ori students, their wh?nau, hap? and iwi. Please review the Job Description and if this opportunity interests you, and you meet the requirements, apply now using the ‘Apply Online’ button. For more information, Contact Us by Adeline Le Bris or Donna Williams at IT.Recruitment@education.govt.nz Applications close at midnight onThursday,6 May 2021. Please note that we may decide to progress any appropriate candidates at any time through this period. Don’t delay and Apply Now. Please not that unsolicited CVs will not be considered at this stage of the recruitment process. Please review the position description by copying and pasting this link into your browser:https://expressonline.haineslink.co.nz/pdfs/682447_JobDesc.pdf How to submit the application:Please apply via our website:https://expressonline.haineslink.co.nz/pdfs/682447_JobDesc.pdfSkills:
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