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Job Opportunity: Customer Services (Product):Job description:
Customer Services (Product)Job location:Auckland Rodney & North Shore Work Type: Permanent » » » »Close to home, interest in Farming/Gardening a plus »Great income/bonus, training & growth opports »Albany/Rosedale area – off Constellation, free onsite parking! The Company • An international company headquartered in the US, my client is a leading manufacturer of a range of products that service the needs of those using outdoor equipment • An importer and distributor in NZ, reporting through to Australia, this company has just had a bumper year, with more to come! • You will be supporting the needs of their existing dealer network which ranges from large well known retail stores to specialist stores that stock their range of products The Position • Resolve customer enquiries regarding company products and ensure on-time delivery of products • Troubleshoot to determine root cause of customer concern and provide support • Order management, review inventory availcapability and coordinate logistics • Enter customer contact details into Customer Relationship Management software (SAP is used, but any ERP practice will suffice as systems training will be provided) • Customer follow-up, communicating delivery dates and explaining backorders • Investigate and resolve inquiries related to order fulfilment, debits, credits and returns • Monitor open orders and scheduled shipment dates to expedite as needed to meet customer expectations • Develop great working relationships with both internal and external customers who are located nationwide – urban and rural sectors! You • Will have customer service ‘product’ located practice (not from just the service sector or Call Centre) • Will enjoy being part of a small vibrant busy but relaxed team • Have a quality focus and excellent problem solving expertise • An interest in the great outdoors would be valuable! • Systems savvy, great documentation, listening and phone expertise, being able to resolve issues and multi-task • Only available as their staff member of over ten years is moving out of Auckland On offer • Free onsite parking (a big plus in Rosedale) • Cafes nearby • A great starting income with eligibility for annual bonus • Job security, recognised international brand, leading supplier worldwide • Flex hours if time needed for eg Dr’s visit – work as a team • Systems training (SAP is used), google sheets - meets/hangouts • On job training – seasonal peaks, quieter at the moment • Lots of opportunities for growth • AND a great Manager To be considered for this great function, please send an updated resume through to Sue Brash by clicking apply now. Ph 022 6188011 Reference Number: 57109 Contact info: Sue Brash Profession: Call Centre & Customer Service > Customer Service Employer : Kinetic Recruitment Date Published: 8/03/2022 12:34:00 PM www.kinetic.co.nz Job location: Auckland Rodney & North Shore Work Type: Permanent » » » »Close to home, interest in Farming/Gardening a plus »Great income/bonus, training & growth opports »Albany/Rosedale area – off Constellation, free onsite parking! The Company • An international company headquartered in the US, my client is a leading manufacturer of a range of products that service the needs of those using outdoor equipment • An importer and distributor in NZ, reporting through to Australia, this company has just had a bumper year, with more to come! • You will be supporting the needs of their existing dealer network which ranges from large well known retail stores to specialist stores that stock their range of products The Position • Resolve customer enquiries regarding company products and ensure on-time delivery of products • Troubleshoot to determine root cause of customer concern and provide support • Order management, review inventory availcapability and coordinate logistics • Enter customer contact details into Customer Relationship Management software (SAP is used, but any ERP practice will suffice as systems training will be provided) • Customer follow-up, communicating delivery dates and explaining backorders • Investigate and resolve inquiries related to order fulfilment, debits, credits and returns • Monitor open orders and scheduled shipment dates to expedite as needed to meet customer expectations • Develop great working relationships with both internal and external customers who are located nationwide – urban and rural sectors! You • Will have customer service ‘product’ located practice (not from just the service sector or Call Centre) • Will enjoy being part of a small vibrant busy but relaxed team • Have a quality focus and excellent problem solving expertise • An interest in the great outdoors would be valuable! • Systems savvy, great documentation, listening and phone expertise, being able to resolve issues and multi-task • Only available as their staff member of over ten years is moving out of Auckland On offer • Free onsite parking (a big plus in Rosedale) • Cafes nearby • A great starting income with eligibility for annual bonus • Job security, recognised international brand, leading supplier worldwide • Flex hours if time needed for eg Dr’s visit – work as a team • Systems training (SAP is used), google sheets - meets/hangouts • On job training – seasonal peaks, quieter at the moment • Lots of opportunities for growth • AND a great Manager To be considered for this great function, please send an updated resume through to Sue Brash by clicking apply now. Ph 022 6188011 Reference Number: 57109 Contact info: Sue Brash Profession: Call Centre & Customer Service > Customer Service Employer : Kinetic Recruitment Date Published: 8/03/2022 12:34:00 PM Skills:
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