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Job Offer: Operations Support Specialist:Renee OlsenJob description:Job DescriptionOperations Support SpecialistJob location:NZ, Remote working Contract: Permanent, Full time, with flexible hours and options for part timeStart Date:October 2021 Recruitment Closing Date:September22nd2021 ABOUT COGO: CoGo is a free app and real-time API that helps people understand, reduce and offset their carbon footprints. Powered by Open-Banking technology, the CoGo App is integrated with 35 banks in the UK and 5 banks in NZ, with over 100,000 users in those markets. The CoGo API enables banks and other corporations to integrate carbon and other sustaincapability data into their customer practices – for example providing a bank customer a monthly carbon footprint statement or showing an online supermarket shopper the percentage of their products that are made by locally-owned businesses. We have partnered with some of the biggest banks in the UK and NZ, and are set to launch with bank partners in Australia later this year. Our mission is to empower 100s of millions of people to use their money to shape a future they truly value, and in doing so solve issues like climate change, plastic waste and social inequalities. Let's go change the world – let's CoGo! ABOUT THE function: We are seeking for a Business Support Specialist to join our growing team in Wellington, New Zealand. Over the next year, we aim to double our team, and enter new markets around the world. We are seeking for an practiced person who can continue to help us scale smoothly and prosperously. Reporting to:Chief Operating agent The day to day responsibilities include: » Analysing current, and implementing new tools and software for efficient global scaling » Coordinating and creating training materials on tools and software » Leading Customer Support and ITSM (Information Technology Systems Management) for optimal end-to-end delivery of services to customers, and management of issues » ??Interact with clients, resolve problems, and provide information. » Provide technical assistance to clients and staff. » Monitor for problems, taking immediate action where possible and escalating when required. » Improving, creating, and/or documenting good company processes » Reviewing and/or creating company policies with consideration to legal requirements specific to locality » Assisting with recruitment as required, and onboarding/offboarding of employees into systems and software tools » Identify areas for improvement and help devisestrategies to address them » Working to achieve company goals and unlock opportunities » Identifying awards and conference opportunities, and/or speaking engagements » Contributing to great cross-company communication » Day to day management as required to support the business and our team (ie troubleshooting and problem solving tech, acquiring equipment, etc) CRITICAL Special Skills: » Highly organised with good time management and practice in business support/administration » skills in the use of modern technologies, specifically those pertaining to a SaaS company » Good research and analytical skills » capability to evaluate, assess, and consider risks » Strong people skills and expertise of Human Resources » practice in training people » Comfortable with legal terminology, frameworks, and legislation » capability to support opportunities for business development ABOUT YOU: » Excited to work in a company making a positive change in the world, and passionately engaged in the CoGo mission » Loves learning and seeks to suggest and carry out improvements to the technologies and processes used as we grow » You're curious, kind and optimistic » You're motivated and ambitious, striving to make the best things better » Respectful, not only to people, but to processes, taking the time to do things well ADDITIONAL INFORMATION CoGo is committed to providing a flexible working environment, including flexible working hours and remote working. CoGo is an active member of the Tech Talent Charter, and is committed to helping deliver diversity in the technology sector. We are also a certified B-Corp, meeting high standards for social and environmental performance, transparency, and accountcapability. The income range for this function is $56,000-$73,000. CoGo operates full pay transparency across the company and is committed to equal pay opportunities. Unless otherwise specified, CoGo has a BYOD (bring your own device) policy. All other tools will be provided by CoGo. Please discuss details of this with the hiring manager. We are proud to encourage a friendly, open and transparent culture at CoGo and we make sure our amazing team is supported at all times. Here are some of our ever growing list of advantages: » 5 weeks leave plus public holidays, » endlesssick leave » An extra day off on your birthday » An extra day off after each year of service with CoGo » A paid volunteering day each year, for you to support your chosen charity or cause » Extra leave day when you avoid flying » Wellbeing and development fund How to submit the application:OUR APPLICATION PROCESSPLEASE NOTE:To apply you must becurrentlyentitled to work in New Zealand. Those who are eligible to work in NZ are NZ or Australian citizens, or have either a NZ residence visa or a NZ work visa.Please apply through BambooHR by COB 22ndSeptember 2021 with a copy of your CV and a covering letter explaining why you would like to join the team at CoGo.» We'll aim to reply to your application within 7 days from the closing date of this function. » We may then schedule a short call to clarify anything in your application, and make sure that our expectations are in line on both sides. » We'll then schedule a 1 hour situational and behavioural located interview with you. » We may request a further meet & greet. We can't wait to receive your application and hear why you're excited to change the world with us! Skills:
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